English Customer Service

PT Concentrix Services Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading customer service provider is seeking an English Customer Service Agent in Jakarta Utara. You will handle inquiries via email, chat, and phone, assisting customers with order tracking and issue resolution. The ideal candidate has at least 1 year of experience, strong English skills, and is comfortable working in a rotating 24/7 schedule. This role offers a dynamic environment with opportunities for growth.

Qualifications

• At least 1 year of customer service experience, preferably in e-commerce.
• Strong English skills (B2 level).
• Willingness to work in a rotating 24/7 schedule.

Responsibilities

• Handle customer inquiries via email, chat, and phone.
• Assist with order tracking and product information.
• Deliver empathetic responses to customer questions.
• Work collaboratively to resolve issues.
• Maintain records of customer interactions.

Skills

Fluent English communication skills

Customer service experience

Attention to detail

Problem-solving skills

Patience

Tools

Zendesk

Freshdesk

Job description

We’re looking for a dedicated and customer-focused English Customer Service Agent to support our growing e-commerce operations. If you have a passion for helping others, strong communication skills, and are comfortable working in a 24/7 shift environment, we want to hear from you!

Responsibilities

• Handle customer inquiries via email, chat, and/or phone in English
• Assist with order tracking, product information, returns, refunds, and issue resolution
• Deliver prompt, accurate, and empathetic responses to customer questions
• Work collaboratively with internal teams to escalate or resolve issues
• Maintain clear records of customer interactions and feedback

Requirements

• At least 1 year of customer service experience (preferably in an e-commerce environment)
• Fluent English communication skills – both written and spoken (B2 level)
• Willingness to work on a rotating 24/7 schedule, including nights, weekends, and public holidays
• Strong attention to detail, patience, and problem-solving skills
• Familiarity with helpdesk tools (e.g., Zendesk, Freshdesk) is a plus

Screening questions

• How many years\' experience do you have as a Customer Service Role?
• What\'s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Do you have customer service experience?
• How would you rate your English language skills?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?

Locations / Open roles

• Information & Communication Technology Not specified
• PT Global Distribution Alliance
• Central Jakarta, Jakarta, ID
• Quality and Trainer Call Center (English Role)
• South Jakarta, Jakarta, ID
• Customer Service Livechat (FLUENT ENGLISH ONLY)
• Bali, ID