English Customer Service

Magada Tirta Amerta; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A multinational online transportation firm is seeking an English Customer Service Agent in Jakarta. The role involves providing live chat support for European and US travelers, handling inquiries regarding flight and hotel bookings, and working a rotational 24/7 schedule. Candidates should have a minimum D3 degree, customer service experience, and clear communication skills in both Bahasa and English. Competitive salary ranges from IDR8,000,000 to IDR40,000,000, depending on the company.

Qualifications

• Fresh graduate or maximum 2 years in a similar entry-level position.
• Experience in customer service area required.
• Ability to work in a shifting schedule, including night shifts.

Responsibilities

• Provide live chat support for travel inquiries.
• Manage and process reservations for flights and hotels.
• Handle booking modifications and cancellations efficiently.
• Resolve customer issues to ensure smooth travel experiences.
• Coach and train team members on performance metrics.

Skills

Customer service

Clear communication in Bahasa and English

Analytical skills

Typing skill (WPM 50, accuracy 90%)

Empathy and friendly tone

Education

Minimum D3 degree with GPA 2.75

Job description

Job Description – English Customer Service Agent (Jakarta)

Multinational online transportation company and online travel agency are looking for English Customer Service Agents to provide live chat support for European and US travelers. The role involves handling flight and hotel booking inquiries, modifications, cancellations, and resolving customer issues. It requires night shift, rotational 24/7 schedule, and the ability to work in a dynamic environment.

Responsibilities

• Provide live chat support to customers from Europe and the US, assisting with travel inquiries.
• Manage and process reservations, including flight ticket and hotel bookings.
• Handle booking modifications and cancellations efficiently and accurately.
• Resolve customer issues and provide solutions to ensure a smooth travel experience.
• Maintain a high level of customer satisfaction and service quality.
• Communicate with customers via email, live chat, and call (inbound/outbound).
• Provide knowledgeable answers to product, pricing, and availability questions.
• Data entry and collaboration on projects to improve support tools and processes.
• Handle escalated complaints and resolve them quickly.
• Coach and train team members or maintain team performance metrics.

Qualifications

• Minimum D3 (any major) with GPA 2,75.
• Fresh graduate or maximum 2 years in a similar entry-level position.
• Will work in shifting schedule including night shift, weekend and public holidays.
• Experience in customer service area.
• Clear articulation and good communication in Bahasa and English.
• Sense of empathy and friendly tone (smiling voice).
• Good analytical skill and typing skill with WPM 50 and accuracy 90%.
• Fast response, effective and efficient in working.
• Able to work within dynamic environment.
• Vaccinated (minimum 2 doses).
• Actively speaking in English.

Benefits and Salary

• Concentrix: IDR8,000,000 – IDR12,000,000.
• Teleperformance (Jakarta): IDR8,000,000 – IDR30,000,000 (various ranges).
• Radikari: IDR20,000,000 – IDR40,000,000.

EEO Statement

Teleperformance Indonesia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age and gender.