English Customer Service

Tp; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A multinational online transportation company is seeking an English Customer Service representative in Jakarta. Ideal candidates are fresh graduates with strong communication skills and a willingness to work in a dynamic environment. Responsibilities include assisting consumers with product inquiries and maintaining relationships. A competitive salary of IDR 8,000,000 - IDR 12,000,000 is offered.

Qualifications

• Fresh graduate or max 2 years experience in customer service.
• Willingness to work in a shifting schedule.
• Good analytical skills.

Responsibilities

• Guide consumers and partners in using products.
• Manage service enquiries and disputes effectively.
• Maintain good relationships with customers.

Skills

Excellent English proficiency

Customer service experience

Strong problem-solving skills

Communication skills

Ability to work in a dynamic environment

Typing skills (WPM 50, accuracy 90%)

Education

D3 or Bachelor's degree

Job description

Showing 314 English Customer Service jobs in Jakarta

English Customer Service (Fresh Graduate) – Jakarta

We're currently assisting our client, a Multinational Online Transportation Company, to find talents to be part of their English Customer Service (Fresh Graduate) in Jakarta area.

• Guide our consumer and partners in using our products
• Manage service enquiries and disputes arising from our consumer and partners
• Provide excellent customer service to our consumer and partners base
• Maintain good relationships and community building efforts with our consumer and partners
• Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner
• Gather feedback from our consumer and partners, observe front‑line issues such as booking cancellation reasons, etc. and report promptly to supervisor
• Perform ad‑hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
• Perform administrative tasks involving partner's account (credit top‑up, changes in partner's information, etc.)

• Min D3 any major with GPA 2,75
• Fresh graduate, max 2 years in the same position (entry level)
• Willing to work in a shifting schedule
• Experience in customer service area
• Clear articulation and good communication in Bahasa
• Sense of empathy
• Able to set a friendly tone (smiling voice)
• Good analytical skill
• Typing skill with WPM 50 & accuracy 90%
• Fast response, effective and efficient in working
• Able to work within dynamic environment
• Vaccinated min 2 doses
• Actively speaking in English

Jakarta, Jakarta IDR8,000,000 – IDR12,000,000 Y Concentrix

English Customer Service Agent – Online Travel Agency

Elevate your customer service career with a leading Online Travel Agency (OTA) in Jakarta. We’re seeking an English Customer Service Agent to provide essential live‑chat support to our European and US travellers, handling everything from flights to hotel bookings. If you’re an English communication pro and ready for a rewarding role with night shift work, apply now.

• Provide live‑chat support to customers from Europe and the US, assisting with travel inquiries.
• Manage and process reservations, including flight ticket and hotel bookings.
• Handle booking modifications and cancellations efficiently and accurately.
• Resolve customer issues and provide solutions to ensure a smooth travel experience.
• Maintain a high level of customer satisfaction and service quality.

• Excellent English proficiency (minimum B2 level), both written and verbal.
• Minimum 1 year of experience in a customer‑service role, preferably within the travel industry or a live‑chat environment.
• Strong problem‑solving and multitasking abilities.
• Exceptional attention to detail and accuracy.
• Comfortable working on a rotational 24/7 shift schedule, with a primary focus on night shifts to support European and US time zones.
• Willingness to work 5 days a week.
• Based in or willing to relocate to Jakarta.

• Be part of a rapidly growing global player in online travel.
• Opportunity to work with international customers and diverse travel needs.
• Competitive salary and attractive benefits package.
• Dynamic, supportive, and multicultural work environment in Jakarta.
• Career growth and professional development opportunities.

Jakarta, Jakarta IDR10,000,000 – IDR20,000,000 Y Teleperformance

English Customer Service Agent – Teleperformance Indonesia

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

Teleperformance Indonesia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age and gender.

• Communicate with customers via email, live chat and call (inbound/outbound).
• Provide knowledgeable answers to questions about product, pricing and availability. Work with internal departments to meet customer's needs.
• Data entry in various platforms and collaborate on projects to improve support tools and processes.

Qualifications

• Basic requirements: Bachelor’s degree or equivalent diploma; fresh graduates welcome; excellent written and verbal communication skills in English; strong problem‑solving skills and demonstrated multi‑task capabilities; flexibility for shifting schedule.
• Preferred requirements: Proficiency in English and multi‑lingual is highly preferred; compliance operations experience preferred; strong analytical and research skills; knowledge ability to work in a fast and evolving environment with detail‑oriented focus; experience in E‑commerce buyer/seller/creator services; experience in Microsoft Office Suite; typing speed of at least 40 words per minute.

Job Type: Full‑time

Salary: IDR15,000,000 – IDR30,000,000 Y Teleperformance

Team Leader – Teleperformance Indonesia

As a team leader, your main task will be leading a team of customer service agents for an international project, handling customer issues and inquiries from multi‑LOB such as e‑mails, chats, and calls. Your goal is to support and guide your team in delivering exceptional customer service experience and maintain the customer satisfaction index high. You will also collaborate with other departments such as TQA, RTFM, and WFM to identify and improve overall service processes.

• Manage a team of customer service representatives, ensuring that they adhere to company policies and procedures.
• Handle escalated customer complaints and work to resolve them quickly and effectively.
• Monitor team performance metrics, such as call quality, customer satisfaction, and average handle time.
• Identify areas for improvement and implement strategies to enhance team performance and customer satisfaction.
• Coach and train team members to improve their skills and knowledge.
• Conduct regular performance evaluations and provide feedback to team members.
• Collaborate with cross‑functional teams to develop and implement customer service initiatives.
• Prepare and present regular reports on team performance to the management team.

Qualifications

• Minimum associate’s degree of any major.
• Fluent in English both written and verbal (mandatory).
• Willing to work in shifting schedule including night shift, weekend, public holiday.
• Has experience in the same role at BPO industry.
• Excellent communication and interpersonal skills.
• Ability to handle difficult and escalated customer situations.
• Strong problem‑solving and decision‑making abilities.
• Ability to work in a fast‑paced and dynamic environment.

Jakarta, Jakarta IDR15,000,000 – IDR30,000,000 Y Teleperformance

Additional Job Postings

Other English Customer Service roles available (see job detail pages for requirements and salary).

1. Minimum education D3 or S1.
2. Experience in sales/customer service role min 1 year.
3. Excellent written and verbal communication in English.
4. Typing skill with WPM 50 & accuracy 90%.
5. Familiar operating and answering messages on Messenger.
6. Willing to work in shifting schedule.
7. Candidate to join immediately (no notice period).
8. Willing to be placed in Jakarta area (South Jakarta).

Salary Range: Gross BPJS

Job Description – Radikari Hospitality

• Minimum formal education D3/S1 from any discipline.
• Hospitality vocational school graduates welcome.
• Preferably experience in hospitality industry.
• Preferably active English skills (speaking/writing).
• Maximum age 30.
• Familiar with travel agency.
• Familiar with Salesforce.
• Good logical analysis and critical thinking skills.
• Empathy and good communication.
• Process‑oriented.
• Ready for working under pressure.
• Ready for working shift.
• Good writing and speaking skills.

• Job responsibilities: Receive escalated cases, provide appropriate solutions for customers' cases related to Request & Complaint for accommodation products within the agreed SLA; create the ticketing documentation based on the applied SOP; deliver correct and effective communication; comply with SOP and company guidelines; actively involve in team’s activity.

Job Type: Full‑time

Education: D1‑D4 (preferred)

Experience: Customer Service 1 year (preferred)

Language: (not specified)

Salary: IDR20,000,000 – IDR40,000,000 Y Radikari