English Customer Digital

Tp; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading customer service provider in Yogyakarta is seeking an English Customer Digital Representative to handle customer inquiries via chat and email. Applicants should have excellent communication skills and be flexible to work night shifts. Fresh graduates are encouraged to apply. The role offers a competitive salary and a dynamic work environment.

Benefits

Competitive salary

Diversity and inclusion

Shift allowances

Qualifications

• Fresh graduates are welcome to apply.
• Flexible to work permanent night shift.
• Willing to be placed in Yogyakarta.

Responsibilities

• Answer incoming chats and respond to email inquiries.
• Handle customer inquiries via chat and call.
• Identify and escalate priority issues.

Skills

Excellent written and verbal communication skills in English

Strong problem‑solving skills

High typing speed (minimum 50 WPM)

Education

Minimum D3 / S1 in any major

Job description

Professional Working Opportunities in Yogyakarta (Indonesia)

Teleperformance – English Customer Digital (Full‑time)

Salary: IDR10,000,000 – IDR20,000,000

Posted today

Job Description

English Customer Service Representative who lists and responds to customers’ questions. Responsibilities include resolving complaints, processing orders, and providing information about products and services.

Responsibilities

• Answer incoming chats and respond to email inquiries.
• Handle customer inquiries via chat and call.
• Provide customers with product and service information.
• Conduct customer surveys to assess service levels.
• Identify and escalate priority issues.
• Document all interactions following standard operating procedures.
• Maintain high performance metrics (response time, satisfaction).

Qualifications

• Minimum D3 / S1 in any major.
• Fresh graduates are welcome to apply.
• Excellent written and verbal communication skills in English.
• Strong problem‑solving skills and ability to multitask.
• Flexible to work permanent night shift.
• Willing to be placed in Yogyakarta.
• High typing speed (minimum 50 WPM). Fast learner and independent across multiple channels (email and live chat).
• Preferably can work 24‑hour shifting schedules including weekends and public holidays.

Teleperformance Indonesia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age and gender.

Teleperformance – English Customer Digital (Contract)

Salary: IDR12,000,000 – IDR24,000,000

Posted today

Job Description

Provide timely support through chat. Identify priority issues and provide scripted guidance for basic customer inquiries. Meet key performance indicators and collaborate with team members to improve support quality.

Responsibilities

• Provide timely support via chat.
• Identify and elevate priority issues.
• Assist with resolving basic technical issues.
• Meet company and client KPIs.
• Collaborate for process improvement.

Qualifications

• Minimum D3 or bachelor’s degree from any major.
• Good written and verbal English (to be tested).
• Fresh graduates welcome.
• Flexible to work shifting schedules, including weekends, public holidays, and permanent night shift.
• Typing speed at least 50 WPM.
• Fast learner, independent across email and chat.

Teleperformance Indonesia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age and gender.

PT Concentrix Services Indonesia – Customer Service Representative (Full‑time)

Salary: IDR15,000,000 – IDR25,000,000

Posted today

Job Description

Join the team to deliver exceptional customer experiences through live chat and other digital channels. Work in two shifts.

Responsibilities

• Respond to inquiries via live chat.
• Provide accurate information and effective resolutions.
• Identify opportunities to improve customer satisfaction.
• Maintain detailed records of interactions.
• Collaborate with cross‑functional teams.
• Adhere to company policies and regulations.

Requirements

• Minimum Diploma 3 or above.
• Excellent English communication skills.
• Strong problem‑solving and critical thinking.
• Customer‑centric mindset.
• Proficiency with computers and software.
• Ability to work in high‑volume environment.
• Willing to work permanent night shift.
• Willing to work onsite in Yogyakarta.
• Immediate availability is a plus.

Online Travel Agency – English Customer Service Agent (Full‑time, Night Shift)

Salary: IDR20,000,000 – IDR30,000,000

Posted today

Job Description

Support European and US travelers via live chat for flight, hotel bookings, and related inquiries.

Requirements

• Excellent English proficiency (minimum B2).
• Minimum 1 year customer‑service experience, preferably in travel industry.
• Strong problem‑solving and multitasking skills.
• Detail oriented and accurate.
• Comfortable with rotational 24/7 shifts, focus on night shifts.
• Willing to work 5 days a week.
• Based in or willing to relocate to Yogyakarta.

Job Opportunities – English Customer Service Hospitality (Full‑time)

Salary: IDR15,000,000 – IDR30,000,000

Posted today

Requirements

• Minimum 6 months experience in customer service.
• Minimum Diploma (D3).
• Good sales ability and patience.
• Strong interpersonal, negotiation, and time‑management skills.
• Business English proficiency.
• Social media skills.

Responsibilities

• Canvassing for leads.
• Property profiling and assessment according to brand criteria.

Additional Opportunities – Various Positions (Full‑time, Contract)

Candidates may work immediately upon passing recruitment. Positions include permanent night shift, rotating shifts, and onsite in Yogyakarta or Sleman.

Salary and Benefits

• Salary above local minimum wage (UMR Jogja).
• Holiday bonus for public holidays.
• BPJS and BPJS TK coverage.
• Shift allowance.

General Job Descriptions – Customer Service (Various Companies)

Minimum Diploma/Bachelor’s degree, at least 1 year experience, fluent in English, strong communication skills, computer proficiency. Willingness to work in shifts may be required.

Key Responsibilities Across All Positions

• Provide timely, accurate, and professional solutions to ensure high customer satisfaction.
• Record and track interactions using CRM or other platforms.
• Collaborate with internal teams to resolve customer issues.
• Maintain high service standards with friendly, patient, solution‑oriented approach.