English CS (Travel Agent)

Concentrix; Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global online travel company in Yogyakarta is seeking a customer service representative to provide support for travel inquiries, manage reservations, and handle modifications. The ideal candidate must have excellent English skills and at least one year of experience in customer service, preferably in the travel sector. A competitive salary and benefits are offered in a dynamic work environment.

Benefits

Competitive salary

Attractive benefits package

Career growth opportunities

Qualifications

• Minimum 1 year of experience in a customer service role.
• Experience preferably within the travel industry or a call center environment.
• Comfortable working on a rotational 24/7 shift schedule.

Responsibilities

• Provide call center support to customers from worldwide.
• Manage and process reservations, including flight ticket and hotel bookings.
• Handle booking modifications and cancellations efficiently.

Skills

Excellent English proficiency (minimum B2 level)

Problem-solving abilities

Multitasking abilities

Attention to detail

Job description

Job Description:

• Provide call center support to customers from worldwide, assisting with travel inquiries.
• Manage and process reservations, including flight ticket and hotel bookings.
• Handle booking modifications and cancellations efficiently and accurately.
• Resolve customer issues and provide solutions to ensure a smooth travel experience.
• Maintain a high level of customer satisfaction and service quality.

Requirements:

• Excellent English proficiency (minimum B2 level), both written and verbal.
• Minimum 1 year of experience in a customer service role, preferably within the travel industry or a call center environment.
• Strong problem-solving and multitasking abilities.
• Exceptional attention to detail and accuracy.
• Comfortable working on a rotational 24/7 shift schedule to support different time zones.
• Willingness to work 5 days a week.
• Based in or willing to relocate to Yogyakarta.

Why Join Us?

• Be part of a rapidly growing global player in online travel.
• Opportunity to work with international customers and diverse travel needs.
• Competitive salary and attractive benefits package.
• Dynamic, supportive, and multicultural work environment in Yogyakarta.
• Career growth and professional development opportunities.