English CS

Concentrix; Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading customer service provider is seeking a Customer Service representative for a full-time permanent night shift role in Yogyakarta. Responsibilities include providing customer support via live chat and ensuring customer satisfaction. Ideal candidates should have a diploma or bachelor's degree, proficiency in English (B2), and strong communication skills. Fresh graduates are encouraged to apply. This position is onsite at Lippo Mall.

Qualifications

• Bachelor's degree or diploma holder.
• Fresh graduates welcome to apply.
• Minimum B2 level proficiency in English.

Responsibilities

• Provide customer support in live chat.
• Ensure customer satisfaction.
• Work fixed night shifts.

Skills

Customer Support

Customer Satisfaction

Communication Skills

Interpersonal Skills

Proficiency in English (B2)

Education

Diploma / Bachelor’s degree

Job description

Job Description :

• This is a full-time on-site role for a Customer Service - Permanent Night Shift position at Concentrix in Yogyakarta. The role involves providing customer support and ensuring customer satisfaction in live chat.

Requirements:

• Diploma / Bachelor’s degree holder.
• Customer Support, Customer Satisfaction, and Customer Service skills and Fresh graduates are welcome to apply.
• Experience in enhancing Customer Experience.
• Strong communication and interpersonal skills.
• Good proficiency in English is a MUST, minimum B2 level.
• Ability to work fixed night shifts.
• Willing to work onsite on our Yogyakarta Office in Lippo Mall.