English Call Center Agent (Online Travel Agent)

Concentrix; Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading online travel agency in Yogyakarta is looking for an English Customer Service Agent. In this role, you will provide live chat support, manage customer reservations, and ensure high service quality. Ideal candidates will have excellent English skills and problem-solving abilities. Fresh graduates are welcome, but experience in customer service is preferred. Enjoy a competitive salary, a supportive work environment, and opportunities for career growth.

Benefits

Competitive salary

Attractive benefits package

Career growth opportunities

Qualifications

• Minimum B2 level English proficiency in writing and speaking.
• Experience in customer service is preferred, but fresh graduates are welcome.
• Strong multitasking and problem-solving skills necessary.

Responsibilities

• Provide call center support to customers worldwide.
• Manage reservations, including flight and hotel bookings.
• Handle booking modifications and cancellations efficiently.
• Resolve customer issues to ensure a smooth travel experience.
• Maintain high customer satisfaction and service quality.

Skills

Excellent English proficiency (minimum B2 level)

Problem-solving abilities

Multitasking abilities

Attention to detail

Education

Fresh graduates or experience in the same field preferred

Job description

Elevate your customer service career with a leading Online Travel Agency (OTA) in Yogyakarta! We're seeking an English Customer Service Agent to provide essential live chat support to our European and US travelers, handling everything from flights to hotel bookings. If you're an English communication pro and ready for a rewarding role with night shift work, apply now!

Job Description:

• Provide call center support to customers from worldwide, assisting with travel inquiries.
• Manage and process reservations, including flight ticket and hotel bookings.
• Handle booking modifications and cancellations efficiently and accurately.
• Resolve customer issues and provide solutions to ensure a smooth travel experience.
• Maintain a high level of customer satisfaction and service quality.

Requirements:

• Excellent English proficiency (minimum B2 level), both written and verbal.
• Fresh graduates are welcome, but experience in the same field is preferred.
• Strong problem-solving and multitasking abilities.
• Exceptional attention to detail and accuracy.
• Comfortable working on a rotational 24/7 shift schedule to support different time zones.
• Willingness to work 5 days a week.
• Based in or willing to relocate to Yogyakarta.

Why Join Us?

• Be part of a rapidly growing global player in online travel.
• Opportunity to work with international customers and diverse travel needs.
• Competitive salary and attractive benefits package.
• Dynamic, supportive, and multicultural work environment in Yogyakarta.
• Career growth and professional development opportunities.