Engineering Manager, Cloud Capacity, SaaS Production Engineering

GitLab; Remote; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading global software company is seeking an Engineering Manager for Cloud Capacity to lead a fully distributed team within its SaaS Production Engineering department. This role involves overseeing cloud capacity planning, managing vendor relationships, and enhancing operational reliability. Ideal candidates will have experience in leading engineering teams, with a strong technical understanding of distributed systems and SaaS platforms. The position champions a collaborative engineering culture and requires excellent communication skills.

Qualifications

• Experience leading production, platform engineering, or site reliability engineering teams.
• Strong understanding of distributed systems and SaaS infrastructure.
• Proven ability to build and develop engineering teams.

Responsibilities

• Lead a high-performing Cloud Capacity team within GitLab SaaS Production Engineering.
• Own cloud capacity planning and operations.
• Participate in Incident Management on-call rotation.

Skills

Team leadership

Strong technical background

Cross-functional collaboration

Communication skills

Job description

An overview of this role

As the Engineering Manager for Cloud Capacity, GitLab SaaS Production Engineering, you will build and lead a high-performing, fully distributed team that operates and scales GitLab's multi-tenant SaaS infrastructure. You'll guide the team through a strategic consolidation effort that aligns multi-tenant and single-tenant deployments around shared tooling and processes, reducing duplication, simplifying operations, and improving reliability across all production environments. You'll own cloud capacity planning and vendor relationships, collaborate closely with Product Management and other Infrastructure Platforms and Engineering teams on roadmap and backlog health, and participate in incident management to help ensure GitLab.com remains available, secure, and scalable for customers. Alongside the technical mandate, you'll focus on developing a strong, collaborative engineering culture and growing team members into capable technical leaders.

What you'll do

• Lead a high-performing Cloud Capacity team within GitLab SaaS Production Engineering, creating an environment where team members can do their best work and grow.
• Drive the consolidation of multi-tenant and single-tenant SaaS infrastructure tooling and processes into cohesive, standardized approaches that simplify operations and improve reliability.
• Own cloud capacity planning and operations, including maintaining effective relationships with cloud partners and other infrastructure vendors.
• Manage the team's roadmap and project work in partnership with Product Management, ensuring priorities are clear and the backlog remains in a healthy state.
• Participate in the Incident Management on-call rotation, working with reliability and development teams to meet availability goals for GitLab.com and other SaaS offerings.
• Collaborate across Infrastructure Platforms, other Infrastructure teams, Support, and Customer Success Management to deliver a consistent, high-quality customer experience.
• Champion automation, secure-by-default practices, and sound engineering principles to strengthen the availability, security, and scalability of GitLab SaaS production environments.
• Mentor and develop individual contributors into strong technical leaders, fostering a collaborative, inclusive, and results-focused engineering culture.

What you'll bring

• Experience leading production, platform engineering, or site reliability engineering teams, including guiding engineers through complex technical and operational change.
• Strong technical background that enables you to understand distributed systems, SaaS infrastructure, and cloud capacity needs and to make informed decisions
• Background running and operating consumer-scale platforms in a product company environment, with a focus on availability, security, and scalability.
• Experience participating in and navigating incident response, collaborating across teams to resolve outages and improve reliability practices.
• Demonstrated ability to build, develop, and coach engineering teams, including supporting individual contributors in growing into technical leaders.
• Effective cross-functional collaboration skills, working closely with Product Management, Infrastructure, Support, and Customer Success on shared outcomes.
• Clear and adaptable communication style, with the ability to explain complex systems to both technical and non-technical audiences in an all-remote, fully distributed context.
• Openness to candidates with diverse backgrounds and transferable experience in related infrastructure, reliability, or platform leadership roles.

About the team

The Cloud Capacity team sits within the Infrastructure Platforms department, which ensures GitLab operates, delivers, and scales efficiently across GitLab.com, GitLab Dedicated, and self-managed customers. The team operates and evolves our multi-tenant SaaS infrastructure to provide a reliable, secure, and scalable experience for customers. You'll work with a distributed group of production, platform, and reliability engineers who collaborate asynchronously across regions. You'll also partner closely with other Infrastructure teams, Support, and Customer Success Management to improve availability, security, scalability, and the overall customer experience across all production environments.

Equal Employment Opportunity

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. Our policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information, discharge status from the military, protected veteran status, or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.