Employee Service and Engagement

Jiva; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A growth-oriented HR services company located in Jakarta is seeking an experienced HR professional to manage employee relations and compliance. The ideal candidate has at least 5 years in HR, with strong communication and problem-solving skills. This role focuses on enhancing employee engagement while ensuring compliance with legal standards. The company offers a dynamic work environment.

Qualifications

• Minimum of 5 years of experience in HR, preferably in employee relations or engagement.
• Strong understanding of labor laws and HR compliance requirements.
• Experience managing HRIS and payroll systems.
• Excellent problem-solving and interpersonal skills.
• Fluency in English both written and speaking.

Skills

Employee Relations & Conflict Resolution

HR Compliance & Legal Knowledge

Communication & Interpersonal Skills

Problem-Solving & Decision-Making

HRIS & Payroll Management

Confidentiality & Ethics

Employee Engagement & Well-Being Management

Adaptability & Multitasking

Collaboration & Stakeholder Management

Policy Development & Implementation

Education

Bachelor’s degree in Human Resources, Business Administration, or related field

Job description

Competencies

• Employee Relations & Conflict Resolution

  • Ability to handle employee grievances, complaints, and workplace concerns professionally and fairly.

  • Strong conflict-resolution skills to mediate disputes and maintain a positive work environment.

• HR Compliance & Legal Knowledge

  • Strong understanding oflabor laws, company policies, and employee rights.

  • Ability to ensure company compliance withBPJS, Ministry of Manpower regulations, and workplace policies.

• Communication & Interpersonal Skills

  • Excellent verbal and written communication skills to interact with employees, HRBPs, and external institutions.

  • Ability to communicate sensitive or complex HR mattersclearly and tactfully.

• Problem-Solving & Decision-Making

  • Analytical thinking to assess employee issues and recommend fair, compliant, and strategic solutions.

  • Ability to make decisions in a way that balances employee well-being with business needs.

• HRIS & Payroll Management

  • Proficiency inHRIS platformsand payroll systems to manage employee data and compensation efficiently.

  • Attention to detail to ensure accuracy in payroll processing and benefits administration.

• Confidentiality & Ethics

  • Strong integrity and ethical judgment in handlingsensitive employee data, complaints, and disciplinary matters.

  • Commitment to maintainingconfidentiality and professionalismin all HR-related interactions.

• Employee Engagement & Well-Being Management

  • Ability to design and implementengagement programsthat enhance employee motivation and satisfaction.

  • Creativity in planningteam-building activities, wellness initiatives, and culture-building programs.

• Adaptability & Multitasking

  • Ability to managemultiple HR responsibilities simultaneously, from administrative tasks to employee relations and engagement initiatives.

  • Flexibility to adapt to changing HR policies, company needs, and employee concerns.

• Collaboration & Stakeholder Management

  • Ability to work closely withHRBPs, senior management, and external institutions (BPJS, Ministry of Manpower, etc.).

  • Strong relationship-building skills to foster trust with employees and internal teams.

• Policy Development & Implementation

  • Competency in drafting, updating, and enforcing company policies.

  • Ensuring employees are aware of and understand workplace policies and procedures.

Qualifications & experience

• Bachelor’s degree in Human Resources, Business Administration, or related field.

• Minimum of 5 years of experience in HR, preferably in employee relations or engagement.

• Strong understanding of labor laws and HR compliance requirements.

• Experience managing HRIS and payroll systems.

• Excellent problem-solving and interpersonal skills.

• Strong written and verbal communication skills.

• Ability to handle sensitive issues with confidentiality and professionalism.

• Fluency in English both written and speaking

Key Performance Indicators & Conduct Requirements

• % National Engagement Survey / Feedback Rate

• SLA of inquiries and complaints handling

• % Error rate in payroll

• % satisfaction of national events

• % participation of national events

• % error rate in HR Administrative

• % compliance rate of HR Department

• % engagement event cost effectiveness

• Number of national events

• % Employee Relation Problem Solved and 0 legal implication