E2E Import & Customs Lead, Foods

Pt. Multi Mitra Sakti; Tangerang; On-site; IDR 334,800,000 - 502,200,000; Full time

Job summary

Unilever is seeking a highly motivated Assistant Manager E2E Import, Customs & Regulatory to lead end-to-end import operations for the Foods business. This role ensures compliance with Indonesian customs regulations while enabling uninterrupted supply through timely clearance and effective collaboration with stakeholders.

You will work with cross-functional teams, manage documentation, AEO compliance, Halal logistics, and continuously optimize costs and processes to support growth during the

Qualifications

• Bachelor's degree in supply chain management, Logistics, International Trade, Customs Administration, Business Administration, Industrial Engineering, or a related discipline.
• Professional Certifications (Preferred): Certificate Customs Expert, Certificate of Supply Chain and Logistics (if applicable), Certificate of Halal Logistics (if applicable), Certificate AEO Expert (if applicable).
• Fluent Bahasa Indonesia.
• Professional English (written & spoken).
• Minimum 5 years of experience in Import, Customs, International Trade, or Supply Chain Operations.
• Experience in FMCG, Manufacturing, Consumer Goods, or multinational companies is preferred.
• Hands‑on experience working with Indonesian Customs regulations, import permits, and government authorities.
• Experience in customs audits, regulatory compliance, or trade compliance is advantage.

Responsibilities

• Manage end‑to‑end import customs operations for Foods in accordance with Indonesian Customs, Quarantine, BPOM and other relevant government regulations and company policies.
• Ensure timely customs clearance to support uninterrupted supply continuity.
• Monitor import shipments from origin until customs release, transfer to the Bonded Warehouse and final delivery to the designated manufacturing or distribution site.
• Coordinate customs inspections and regulatory permit submissions.
• Review and validate import documentation, including Commercial Invoice, Packing List, Bill of Lading, Air Waybill, Certificate of Origin, Import Licenses, MSDS, Product Specification, Certificate of Analysis, Phytosanitary Certificate, Health Certificate, Free Sale Certificate, Halal Certifcate, SNI, and other regulatory documents.
• Ensure accurate HS Code classification and customs declaration (PIB).
• Monitor regulatory changes and assess business impacts.
• Collaborate with Planning, Procurement, Engineering, Treasury, Marketing, RND, Quality, Regulatory Affairs, External Affairs, R&D, and Supply Chain teams.
• Collaborate and build effective working relationship with Customs Authorities, Government Agencies, Customs Broker (PPJK), Bonded Warehouse Operator, Freight Forwarders, Shipping Lines, Suppliers, and Insurance Providers.
• Support Authorized Economic Operator (AEO) compliance activities and serve as the primary customs contact during inspection, audits, and regulatory engagements.
• Review and validate Import Duty and Tax payments while ensuring timely reconciliation of logistics‑related invoices including Bonded Warehouse operations.
• Monitor Customs‑related logistics costs and identify customs duty optimisation opportunities through Free Trade Agreements (FTA/RCEP), Master List facilities, KITE Duty Drawback, and other available customs incentive schemes.
• Evaluate logistics service provider performance against agreed KPIs.
• Support annual logistics procurement and freight bidding activities.
• Maintain accurate customs master data, SAP records, and operational reporting systems to ensure data integrity and business visibility.
• Prepare customs compliance reports and KPIs dashboards.
• Identify operational risks and drive continuous process improvements to enhance efficiency, compliance, and service performance.

Skills

Bahasa Indonesia

English (Professional)

Education

Bachelor's degree in related discipline

Job description

Unilever is seeking a highly motivated Assistant Manager E2E Import, Customs & Regulatory to lead end-to-end import operations for the Foods business. This role ensures compliance with Indonesian customs regulations while enabling uninterrupted supply through timely clearance and effective collaboration with stakeholders.

You will work with cross-functional teams, manage documentation, AEO compliance, Halal logistics, and continuously optimize costs and processes to support growth during the