E-commerce Staff

Pt Sinar Kejayaan Online; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

An e-commerce company in Jakarta Utara is seeking a dedicated professional to manage and update product listings across multiple marketplaces and the company website. Responsibilities include order handling, planning promotional campaigns, and ensuring high customer satisfaction through effective service. The ideal candidate should have experience with platforms like Shopee and Tokopedia, strong communication skills, and the ability to analyze sales performance. This role offers an opportunity to contribute significantly to brand visibility and sales growth.

Qualifications

• Experience with marketplace platforms such as Shopee, Tokopedia, and TikTok.
• Strong communication skills for customer service and team coordination.
• Ability to analyze sales performance and implement data-driven adjustments.

Responsibilities

• Manage and update product listings on various marketplaces and the company website.
• Process and monitor daily orders, liaising with logistics teams.
• Assist in planning and executing promotional campaigns and flash sales.
• Plan and execute live selling sessions and manage communication with affiliates.
• Track sales, traffic, and conversion metrics, providing regular performance reports.
• Respond to customer inquiries and maintain a high level of satisfaction.

Job description

Manage and update product listings (titles, descriptions, prices, stock, and images) on marketplaces (Shopee, Tokopedia, Tiktok, etc.) and company website.

Ensure all product information is accurate, appealing, and aligned with brand standards.

Monitor product performance and implement adjustments to improve visibility and conversion.

Responsibilities

• Order & Inventory Handling - Process and monitor daily orders, including packing coordination and delivery status. Liaise with warehouse and logistics teams to ensure timely fulfillment and accurate inventory synchronization across platforms.
• Promotions & Campaigns - Assist in planning and executing promotional campaigns, flash sales, and voucher programs. Coordinate with marketing for banner updates, product highlights, and seasonal promotions.
• Live Shopping & Affiliate Management - Plan, coordinate, and execute live selling sessions (e.g., Shopee Live, TikTok Live), including product preparation, script coordination, and performance monitoring. Manage and communicate with affiliate creators, ensuring they receive accurate product information, support materials, and campaign updates. Analyze live and affiliate performance metrics to improve effectiveness and sales results.
• Data Monitoring & Reporting - Track and analyze daily sales, traffic, and conversion metrics. Provide regular reports on sales performance, customer behavior, and campaign results.
• Customer Service - Respond promptly to customer inquiries, complaints, and product questions through online platforms. Maintain a high level of customer satisfaction and professional communication tone.

Note: This description preserves the original responsibilities and language while improving formatting for clarity and consistency. The previous enumerated lines have been reorganized into proper sections and lists.