E-commerce Staff

PT. Surya Pertiwi Tbk; Jakarta Utara; On-site; IDR 10.000.000 - 15.000.000; Full time

Job summary

A leading e-commerce company in Jakarta Utara is seeking a Key Account Executive to manage online sales and customer service on various platforms. Candidates should have a bachelor's degree, and e-commerce experience is a plus. Fresh graduates are welcome to apply. This role involves enhancing customer experience and ensuring order fulfillment, making strong communication and problem-solving skills essential.

Qualifications

• Bachelor's degree required.
• Experience in e-commerce or related fields preferred.
• Proficient in Microsoft Office and similar software.
• Strong responsibility and teamwork spirit.

Responsibilities

• Manage online sales and orders on e-commerce platforms.
• Address pre-sales and in-sales customer service issues.
• Assist in after-sales and return/exchange processes.
• Conduct live streaming as needed.

Skills

Customer service

E-commerce platform management

Communication skills

Logical thinking

Proficiency in Microsoft Office

Education

Bachelor's degree in any major

Job description

Job description

• As key account executive operating online sales
• Connect with Relation Manager from platform
• Manage orders on e-commerce platforms to ensure timely fulfillment and meet platform logistics performance indicators.
• Promptly address pre-sales and in-sales customer service issues on e-commerce platforms to ensure a positive purchasing experience and meet the platform's response time requirements.
• Handle after-sales issues with customer orders and assist the warehouse with processing return/exchange orders.
• Reconcile monthly logistics/warehouse bills and optimize existing processes.
• Identify and compile recurring customer issues, and propose operational optimization solutions to enhance customer experience.
• Conduct live streaming if needed

Requirement

• Minimum bachelor degree any major
• Having experience in e-commerce or related fields are advantages
• Preferred having experience as e-commerce staff or key account executive for digital platform
• Fresh Graduate are welcome to apply but will be filtered further
• Proficient in using Microsoft Office and other software.
• Strong sense of responsibility, proactive, meticulous, and diligent.
• Excellent communication and logical thinking skills, with a spirit of teamwork.