E-commerce Staff

Sumber Berkat Group; Jakarta Utara; On-site; IDR 502.512.000 - 670.017.000; Full time

Job summary

A leading audio distributor in Indonesia is seeking an E-Commerce Staff to enhance its online sales operations. The ideal candidate will be responsible for managing e-commerce platforms, developing marketing strategies, and ensuring excellent customer service. Required qualifications include a Bachelor’s degree and at least 3 years of experience in e-commerce or a related role, along with strong skills in digital marketing and data analysis. This position offers an opportunity to work in a dynamic environment dedicated to audio innovation.

Qualifications

• Bachelor's degree from any major.
• Strong knowledge of e-commerce operations and digital marketing.
• Minimum of 3 years of experience in a similar role.

Responsibilities

• Manage and optimize the company’s e-commerce platforms.
• Develop and implement digital marketing campaigns.
• Respond to and resolve customer inquiries and complaints.

Skills

E-commerce operations knowledge

Digital marketing expertise

Data tracking and analysis

Project management

Communication skills

Education

Bachelor’s degree

Tools

Google Analytics

Microsoft Excel

PowerPoint

Job description

PT. Inti Omega Teknikindo (IOT) is a premium audio distributor and retailer under Sumber Berkat Group, as well as the official partner of Sonova/Sennheiser in Indonesia. Over the past three years, IOT has led the development of Sennheiser’s high-end audio product line through both digital distribution and physical retail, including the establishment of more than 40 Desound Audio Store outlets as centers for audio experience and education. IOT also brings flagship products from Sennheiser and Questyle—ranging from earbuds and Bluetooth dongles to portable DACs—catering to the needs of casual users and audiophiles alike, with a strong focus on innovation and sound quality.

We are looking for a detail-oriented and proactive E-Commerce Staff to manage and optimize the company’s online sales channels. This role plays an important part in ensuring smooth e-commerce operations, effective digital marketing execution, and excellent customer experience across all platforms.

Qualifications:

• Bachelor’s degree from any major.
• Good knowledge of e-commerce operations and digital marketing.
• Strong ability to track e-commerce marketing performance, analyze data, and use insights to improve strategies.
• Minimum of 3 years of experience as an E-Commerce Staff or in a similar role.
• Ability to manage multiple projects and changing priorities effectively.
• Excellent understanding of data tracking tools and software, including Google Analytics, Microsoft Excel, and PowerPoint.
• Excellent written and verbal communication skills.

Responsibilities:

• Manage and optimize the company’s e-commerce platforms across multiple marketplaces.
• Develop and implement digital marketing campaigns to drive traffic, engagement, and conversions on e-commerce channels.
• Plan and execute marketplace promotions, monitor online stock, and coordinate with marketplace PICs.
• Upload products and regularly update stock levels for each brand on all e-commerce channels.
• Respond to and resolve customer inquiries and complaints across all e-commerce platforms.
• Follow up customer purchases with the warehouse, recap online sales on a daily, weekly, and monthly basis, and prepare and monitor product movement to external warehouses.