E-Commerce & Social Media Officer

Shopcomm; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A retail consultancy company in Jakarta is seeking an E-commerce & Social Media Officer to manage their online store and social channels. Responsibilities include overseeing product listings, promotions, ads, content creation, and community engagement. Candidates should have a diploma or degree in Communication or Broadcasting, proven experience in e-commerce and social media, and strong analytical skills. This role offers the opportunity to enhance customer engagement and drive online sales.

Qualifications

• Proven experience managing e-commerce platforms and social media.
• Strong understanding of e-commerce and social media analytics.
• Excellent communication skills; English proficiency is an advantage.

Responsibilities

• Manage all e-commerce operations including product setup, promotions, ads, and hosting live sessions.
• Conduct market analysis by comparing similar products across online platforms.
• Create engaging social media content and interact with followers through comments and messages.

Skills

E-commerce management

Social media analytics

Content creation

Market analysis

Communication skills

Education

Diploma (D3) or Bachelor’s Degree (S1) in Communication or Broadcasting

Job description

SLS (Shopper Loyalty Solutions) is a Jakarta-based consultancy specializing in retail loyalty marketing. As a sister company of ShopComm, SLS delivers strategic programs designed to enhance customer engagement and loyalty across Indonesia. Working closely with top-tier brands, SLS focuses on building meaningful shopper relationships through tailored solutions that drive long-term value and brand affinity.

We’re looking for an E‑commerce & Social Media Officer to manage our online store and social channels end‑to‑end—covering product listings, promotions, ads, live hosting, content creation, community engagement, and sales performance analysis. You’ll keep our product visuals on‑trend, generate insights to grow revenue, and report weekly and monthly performance to your superior.

Responsibilities

• Manage all e-commerce operations including product setup, promotions, ads, and hosting live sessions.
• Conduct market analysis by comparing similar products across online platforms.
• Update product packshots and visuals to align with current trends.
• Drive online sales through strategic initiatives and campaigns.
• Create engaging social media content and interact with followers through comments and messages.
• Generate trend ideas to keep the brand Royal Choice up to date.
• Analyze sales performance and recommend actions to improve results.
• Prepare and present weekly and monthly performance reports to management.

Requirements

• Minimum Diploma (D3) or Bachelor’s Degree (S1), preferably in Communication or Broadcasting.
• Proven experience managing e-commerce platforms and social media, including live hosting.
• Strong understanding of e-commerce and social media analytics.
• Active and well-organized social media portfolio (include links/handles).
• Highly disciplined, able to meet deadlines, and work under pressure.
• Excellent communication skills; English proficiency is an advantage