E-Commerce & Reservation

Santika Indonesia Hotels & Resorts; Garut; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Santika Siligita Nusa Dua is seeking a Reservation Agent to manage OTA reservations and respond to inquiries with accuracy and courtesy. The role requires experience in OTA systems, strong attention to detail, and the ability to stay composed under pressure.

Candidates should have at least 2 years in a similar position, fluent English, and a solid education background. Proficiency with OTA extranet and a customer-first mindset are essential for success in this hotel environment.

Qualifications

• Minimum 2 years in a similar position.
• Create reservations from OTA.
• Proficient system use: OTA extranet.
• Check and respond to all inquiries from OTA.
• Solve all cases related to reservations (complaints, cancellations, refunds).
• Attention to detail.
• Fluent in English.
• Positive work attitude and able to work under pressure.

Responsibilities

• Process reservations from OTA and maintain accurate records.
• Respond to inquiries from OTA and customers in a timely manner.
• Resolve issues related to reservations (complaints, cancellations, refunds).
• Coordinate with departments to ensure guest satisfaction.
• Maintain high-quality guest service and professional communication.

Skills

Reservation experience

Customer service

Attention to detail

English communication

Pressure handling

Education

Relevant education background

Tools

OTA extranet

Job description

-Have experience min.2 years in similiar position

-Create reservation from OTA

-Proficient system use : OTA extranet

-Check and respond all inquiries from OTA

-Solving all cases realted to rreservation (complain, cancel, refund, etc)

-Have positive work attitude and able to work under pressure

-Relevant education background

-Have experience min.2 years in similiar position

-Create reservation from OTA

-Proficient system use : OTA extranet

-Check and respond all inquiries from OTA

-Solving all cases realted to rreservation (complain, cancel, refund, etc)

-Attention to detail

-Fluent in English

-Have positive work attitude and able to work under pressure

Welcome to the Hotel Santika Siligita Nusa Dua! As your "home" in Nusa Dua, a hotel with facilities that will enhance your stay.

Because it is close to Taman Bhagawan (1.0 km), guests of Hotel Santika Siligita Nusa Dua can visit one of the popular locations in Nusa Dua.

Guestrooms offer amenities such as flat-screen TVs and air conditioning, and guests can connect to the internet using the free wi-fi offered by the hotel.

Hotel Santika Siligita Nusa Dua offers room service and concierge services, so that your stay is more special. The property also provides a swimming pool and breakfast. If you are driving to Hotel Santika Siligita Nusa Dua, free parking is available.

While you're here, don't forget to sample Asian food, such as The Cafe, Babi Guling Pak Dobiel, and Raja Bali Restaurant Nusadua, all close to the Hotel Santika Siligita Nusa Dua.

If you still have time, Water Blow is an interesting place that is easy to reach on foot.

Hotel Santika Siligita Nusa Dua presents the best of Nusa Dua in the palm of your hand, making your stay even more perfect.

Welcome to the Hotel Santika Siligita Nusa Dua! As your "home" in Nusa Dua, a hotel with facilities that will enhance your stay.

Because it is close to Taman Bhagawan (1.0 km), guests of Hotel Santika Siligita Nusa Dua can visit one of the popular locations in Nusa Dua.

Guestrooms offer amenities such as flat-screen TVs and air conditioning, and guests can connect to the internet using the free wi-fi offered by the hotel.

Hotel Santika Siligita Nusa Dua offers room service and concierge services, so that your stay is more special. The property also provides a swimming pool and breakfast. If you are driving to Hotel Santika Siligita Nusa Dua, free parking is available.

While you're here, don't forget to sample Asian food, such as The Cafe, Babi Guling Pak Dobiel, and Raja Bali Restaurant Nusadua, all close to the Hotel Santika Siligita Nusa Dua.

If you still have time, Water Blow is an interesting place that is easy to reach on foot.

Hotel Santika Siligita Nusa Dua presents the best of Nusa Dua in the palm of your hand, making your stay even more perfect.