E-Commerce Operations Assistant

Hirea Group Bhuana; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A dynamic e-commerce company is looking for a professional proficient in Mandarin, English, and Indonesian to facilitate cross-team communication and support e-commerce operations. Candidates should have a relevant Bachelor's degree and experience in content or live-streaming. A strong understanding of Indonesian online trends is a plus. This role is based in South Jakarta and requires detail-oriented individuals who can thrive in a fast-paced, collaborative environment.

Qualifications

• Excellent proficiency in Mandarin, English, and Indonesian.
• 1+ year of experience in cross-border e-commerce or content.
• Basic understanding of e-commerce platforms (Shopee, TikTok Shop).

Responsibilities

• Serve as a communication bridge between HQ and local team.
• Translate and localize video scripts and ad copies.
• Support e-commerce operations and analyze market data.

Skills

Mandarin proficiency

English proficiency

Indonesian proficiency

Cross-team communication

Analytical skills

Detail-oriented

Education

Bachelor’s degree or above

Tools

Office tools

Google Workspace

Job description

Job Responsibilities

Cross-Team Communication & Coordination

• Serve as the communication bridge between the China headquarters and the Indonesia local team, providing daily translation (Mandarin ↔ Indonesian/English) for meetings, documents, and real-time messages.
• Assist in communication among the livestreaming team, short video content team, and KOL/creator BD team, ensuring consistent execution and smooth workflow.
• Prepare meeting minutes, project tracking sheets, and action plans.

Content & Translation Support

• Translate and localize short video scripts, product selling points, ad copies, and related materials to ensure natural and culturally appropriate language for the Indonesian market.
• Assist in checking video subtitles, copywriting, and livestream scripts for accuracy and marketing effectiveness.

E-Commerce Operations Assistance

• Understand e-commerce operational logic and support in tracking store activities, traffic campaigns, promotion plans, and execution status.
• Assist in collecting and analyzing market feedback, creator performance data, and video metrics to support content optimization.
• Provide support for daily spreadsheet management, product listing translations, and updates to pricing/promotion schedules.
• Support the KOL/creator BD team in communicating collaboration details with Indonesian creators (content requirements, shooting schedules, product delivery, settlement process, etc.).
• Handle basic business communication, information confirmation, and issue coordination.

Other Ad-Hoc Support

• Assist the e-commerce lead or project manager with other cross-language and cross-team communication tasks as required.

Job Requirements

Language Skills

• Excellent proficiency in Mandarin, English, and Indonesian, with the ability to perform accurate and fluent interpretation and written translation in both directions.
• Familiarity with Indonesian internet slang, social media trends, and local online expressions is a plus.

Education & Experience

• Bachelor’s degree or above in any major; candidates from Language, Marketing, E-Commerce, Communication, and related fields are preferred.
• 1+ year of experience in cross-border e-commerce, content, marketing, or live-streaming is preferred (outstanding fresh graduates are also welcome).
• Basic understanding of e-commerce platforms (Shopee, TikTok Shop, Lazada), including operational logic and content conversion mechanisms.

Technical Skills

• Proficient in Office / Google Workspace / spreadsheet and documentation tools.
• Able to efficiently take meeting minutes and organize operational data.
• Strong logical thinking and project execution capability with the ability to quickly understand business objectives.

Soft Skills

• Strong communication skills, high sense of responsibility, and ability to adapt to a fast-paced, cross-cultural work environment.
• Detail-oriented and capable of maintaining accuracy and progress across multiple teams.
• Interest in short videos, e-commerce trends, and social media platforms.

South Jakarta, Jakarta, ID