E-Commerce Admin

PT Diamulia Internusa; Tangerang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading e-commerce company in Tangerang is seeking an experienced E-Commerce Admin to manage online sales operations. The ideal candidate will oversee all facets of the e-commerce platform, ensuring efficient order processing and delivering exceptional customer service. Strong communication and organizational skills are essential. Join our dynamic team to contribute to our business growth.

Qualifications

• Previous experience in e-commerce administration or customer service roles.
• Strong administrative and organizational skills with attention to detail.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee daily operations of the e-commerce website.
• Process orders accurately and timely.
• Provide exceptional customer service.

Skills

E-commerce administration

Customer service

Organizational skills

Communication

Problem-solving

Attention to detail

Tools

E-commerce platforms

Inventory management software

Job description

About the role

We are seeking an experienced E-Commerce Admin to join our team at PT Diamulia Internusa' in Batuceper Banten. In this contract position, you will be responsible for managing and maintaining our online sales platform, ensuring efficient order processing and excellent customer service.

What you'll be doing

• Overseeing the day-to-day operations of our e-commerce website & marketplaces, including order management, inventory tracking, and customer inquiries
• Processing orders in a timely and accurate manner, from order placement to shipment
• Maintaining accurate product information and pricing on the e-commerce platform
• Providing exceptional customer service, responding to customer inquiries and resolving any issues
• Collaborating with the marketing and logistics teams to improve the overall customer experience
• Generating reports and analyzing data to identify areas for process improvement

What we're looking for

• Previous experience in e-commerce administration or customer service roles
• Strong administrative and organizational skills with attention to detail
• Excellent communication and problem-solving abilities
• Proficiency in using e-commerce platforms and related software
• Understanding of inventory management and order fulfillment processes
• A customer‑centric approach and the ability to provide high‑quality service

What we offer

At PT Diamulia Internusa', we are committed to providing a supportive and rewarding work environment. In this role, you will have the opportunity to develop your skills and contribute to the growth of our e-commerce business.

About us

PT Diamulia Internusa' is a leading provider of innovative products. With a strong focus on customer satisfaction, we are dedicated to provide the best products. Our team of passionate professionals work collaboratively to deliver exceptional service to our clients.

Please apply now to join our dynamic team!