Dynamics 365 CE Technical Consultant

sa.global; Indonesia; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A global technology consulting firm is seeking a skilled Microsoft Dynamics 365 Customer Engagement (CE) Technical Consultant in Indonesia. This role involves guiding clients through implementations of Microsoft Dynamics 365 CE and enhancing business processes. Candidates should have strong technical skills in C#, .NET, and Microsoft technologies including the Power Platform. The position offers opportunities for professional growth and requires a commitment to client satisfaction.

Qualifications

• Proficient in C# and the .NET framework.
• Strong understanding of Object-Oriented Programming.
• Excellent analytical and problem-solving skills.
• Practical development experience with Microsoft Dynamics 365 CE/CRM.
• Microsoft Certifications in Dynamics 365, Power Platform, or Azure cloud technology are a plus.

Responsibilities

• Hands-on technical implementation of Microsoft technologies.
• Provide client support and consultation on Microsoft technology solutions.
• Develop technical specifications and customize reports.
• Collaboration with global teams.

Skills

C#

HTML/HTML5

CSS

JavaScript

MS SQL Server

SSRS

Crystal Reports

Microsoft Dynamics 365 CE

Power Platform

Business Intelligence tools

Microsoft Azure products

Education

Bachelor’s or advanced degree in a science- or technology-related field

Job description

Who is sa.global

sa.global addresses industry challenges through vertical-focussed solutions. Leveraging modern technologies like AI and Copilot, we empower organizations to make intelligent decisions and act faster. Our solutions and services are 100% based on Microsoft business applications and the Microsoft Business cloud, and benefit advertising and marketing, accounting, architecture and engineering, consulting, homebuilding, legal, and IT services companies. Through our industry-first approach, we want to put solutions in the hands of people closest to the problem to enable organizations to act faster and make intelligent decisions.

Over 800,000 users in 80 countries around the world rely on sa.global's industry-focused expertise to gain value faster, adapt quickly to changes, and build for the future. We have 30+ years of real-world experience, we are an 11-time winner of the Microsoft Dynamics Partner of the Year Award, and we’ve been a part of Microsoft’s elite Inner Circle for 13 years. Our global organization has a 1000-member team across 25 countries.

Why Choose sa.global

Open, flexible, vibrant, collaborative, and diverse – these are just some of the terms that our employees use to describe the culture at sa.global. We believe and encourage innovative and dynamic thinking. Our culture and values give us the extra edge to help us scale greater heights.

Led by our Core Values: Agile, Capable, and Committed, which form an integral part of who we are, we constantly strive to provide an inclusive work environment. Our employees come from varied cultural and social backgrounds, and we strive each day to work towards making sa.global a great place to work.

Values of sa.global

• Contribute towards a working environment that represents “one sa.global” where everyone is seen as an equal, and equality and diversity is championed.
• Interact with a wide variety of colleagues, customers, and stakeholders at all levels with respect, courtesy, and professionalism.
• Come as you are, make work fun & others successful, and foster an always learning mentality.

Who we are looking for

sa.global is looking for a motivated and skilled Microsoft Dynamics 365 Customer Engagement (CE) Technical Consultant to join our dynamic team. You will play a pivotal role in guiding our clients through successful implementations and integrations of Microsoft Dynamics 365 CE, empowering them to optimize their business processes and achieve enhanced performance.

Main Responsibilities

• Hands-on technical implementation and deployment of Microsoft technologies, working collaboratively with customer stakeholders to implement and leverage Microsoft Dynamics 365 Customer Engagement (CE) and the Power Platform using best development and implementation methodologies.
• Provide client support and consultation on Microsoft technology solutions.
• Ensure timely responses to client requests for support, based on the urgency of the issue.
• Escalate support requests as necessary.
• Configure services to meet customer requirements.
• Develop technical specifications and customize reports within the Microsoft technology solution.
• Perform testing and quality assurance (QA) in a technical manner.
• Explore new features and developments of Microsoft Dynamics 365 CE, Power Platform, and other related technologies.
• Provide pre- and post-sales support from technical aspect as needed.
• Assist in preparing service estimates and project plans as necessary.
• Collaborate with global teams.
• Maintain a professional standard in the workplace and represent the company at all times in the best possible manner.
• Stay updated on the latest features and technologies of Microsoft Dynamics 365 CE and Power Platform, and share knowledge with the team.
• Assist with any other necessary task as required.

Skills and Experience

• Proficient in C# and the .NET framework.
• Knowledgeable in client-side technologies (HTML/HTML5, CSS, and JavaScript).
• Strong understanding of the structure and logic of Object-Oriented Programming.
• Proficient in database querying, especially related to MS SQL Server.
• Experienced in building reports using SSRS or Crystal Reports.
• Excellent analytical and problem-solving skills, with a strong customer-service orientation and commitment to providing timely, high-quality solutions to customer issues.
• Positive attitude and patience.
• Strong time management and documentation skills.
• Ability to focus on achieving results.
• Highly motivated for learning and development, with a diligent and responsible attitude.
• Ability to work independently and as part of a global team.
• Practical development experience with Microsoft Dynamics 365 CE/CRM (on premise and on cloud) and the Power Platform.
• Experience with Microsoft Dynamics 365 Business Central (BC) is highly desirable.
• Excellent written and spoken in English.
• Strong presentation and training skills.
• Willingness to travel to other locations or countries for project/support purposes.
• Knowledge of business processes across multiple industries is a plus.
• Experience with Business Intelligence tools and Microsoft Azure products is an advantage.
• Bachelor’s or advanced degree in a science- or technology-related field (preferred).
• Microsoft Certifications in Dynamics 365, Power Platform, or Azure cloud technology are a plus.