Duty Manager - Front Office - Jumeirah Bali (National Talent)

Jumeirah; Provinsi Bali; On-site; IDR 832.362.000 - 1.165.308.000; Full time

Job summary

A luxury hospitality brand in Bali is seeking a Duty Manager for their Front Office team. The role involves ensuring personalized guest experiences, conducting inspections, and coordinating with service teams. Ideal candidates have experience in a luxury property and strong communication skills. The company offers a competitive salary, healthcare benefits, and opportunities for growth.

Benefits

Locally competitive salary and incentive structure

Health care and insurance benefits

Opportunities for internal mobility

Colleague discounts on food, beverage, and hotel stays worldwide

Qualifications

• Experience as a Duty Manager or equivalent role in a 5-star hotel/luxury property.
• Proficiency in spoken and written business English.
• Excellent communication, interpersonal, and problem-solving skills.

Responsibilities

• Ensure all guests receive a seamless and personalized experience throughout their stay.
• Conduct regular lobby and villa inspections to maintain high standards.
• Maintain close communication with teams to ensure service excellence.
• Review daily reports to ensure readiness for guest movements.
• Support emergency procedures and incident response when required.

Skills

Communication skills

Interpersonal skills

Problem-solving skills

Job description

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences.

Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world's most discerning travellers.

Jumeirah Bali

is a water-inspired sanctuary in Uluwatu, with architecture that pays tribute to the lost Majapahit Empire. Perched on a limestone cliff with sweeping ocean views, the all-villa resort blends Balinese charm with Arabian hospitality, offering private pools and panoramic views. Guests can enjoy a range of dining options, the Talise Spa featuring Bali's first hammam, and a fitness centre.

About the Job:

An opportunity has arisen for a Duty Manager to join Front Office in Jumeirah Bali. The main duties and responsibilities of this role:

• Ensure all guests receive a seamless and personalized experience throughout their stay.
• Conduct regular lobby and villa inspections to maintain high standards of cleanliness, maintenance, and presentation.
• Maintain close communication with Butler, Concierge, Housekeeping, and F&B teams to ensure service excellence
• Review daily arrival, departure, and occupancy reports; ensure readiness for guest movements.
• Support and coordinate emergency procedures, safety drills, and incident response when required.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Experience as a Duty Manager or equivalent role in a 5-star hotel/luxury property.
• Proficiency in spoken and written business English.
• Excellent communication, interpersonal, and problem-solving skill

About the Benefits:

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Locally competitive salary and incentive structure
• Health care and insurance benefits
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide