Distribution and Reservations Manager

Hilton Worldwide, Inc.; Ungasan; On-site; IDR 752.131.000 - 1.002.842.000; Full time

Job summary

An international hospitality leader in Bali is seeking a passionate Distribution and Reservations Manager. This role involves maximizing revenue through effective team management and outstanding guest service. Candidates should have over 5 years of experience in international chain hotels and excellent English and Chinese skills. Join us to create remarkable experiences for our guests.

Qualifications

• Minimum 5 years of experience in a similar capacity with international chain hotels.
• Excellent command of written and spoken English and Chinese.
• Ability to work under pressure during busy periods.

Responsibilities

• Maximize room sales and revenue for the hotel.
• Ensure all team members complete Hilton University courses.
• Organize regular trainings for team members.

Skills

Hospitality

Leadership

Teamwork

Communication skills

Crisis management

Education

University graduate

Job description

Distribution and Reservations Manager (HOT0C4G5)

Work Locations: Umana Bali, LXR Hotels & Resorts, Jl. Melasti, Banjar Kelod, Ungasan Bali 80364

Job Number: HOT0C4G5

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.

Responsibilities

• Make sure all team members complete the Hilton University courses and pass the tests.
• Organize regular trainings to ensure team members are familiar with hotel product knowledge, activities, service standards, and requirements.
• Assist the Commercial Director to complete the hotel budget and forecast.
• Maximize room sales and revenue for the hotel, prioritizing up-selling.
• Check daily all new reservations, cancel or change reservations, and ensure correct information is passed to relevant departments.
• Check arrival guests or groups of 3-5 daily, making sure the guest information, requirements and price information is correct.
• Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes and e‑mail.
• Never lose any sales opportunity by maintaining a sales attitude.
• Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries.
• Report changes in the main guest sources and market trends to the Commercial Director.
• Ensure all commissions are correct and followed up on promptly.
• File all rejected business with reasons.
• Ensure all correspondence is filed accordingly, with correct and updated information.
• Comply with the hotel credit policy and meet forecast revenues.
• Comply with set room supply and price control.
• Maintain and update guests’ information and sales data by reservation procedures.
• Maintain high‑level guest service standards.
• Ensure all information input is correct.
• Pay close attention to team members’ workload and duties to fulfil operational needs.
• Maintain clean and tidy work areas at all times.
• Comply with all company policies relating to reservations.
• Comply with all systems and procedures as laid down by the hotel.
• Prioritize the quality of reservations.
• Strictly follow brand standards.
• Ensure all team members understand and adhere to the hotel’s team member rules and regulations.
• Carry out any other reasonable duties and responsibilities as assigned.
• Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Qualifications

• Hospitality: Passionate about delivering exceptional guest experience.
• Integrity: Always do the right thing.
• Leadership: Leaders in industry and communities.
• Teamwork: Team players in everything we do.
• Ownership: Own actions and decisions.
• Now: Operate with a sense of urgency and discipline.
• University graduate.
• Minimum 5 years of experience in a similar capacity with international chain hotels.
• Excellent command of written and spoken English and Chinese to meet business needs.
• Good interpersonal, organizational and communication skills.
• Good team player.
• Ability to work under pressure and deal with stressful situations during busy periods.
• Ability to lead, provide guidance and develop team members.
• Knowledgeable and skilled in crisis management.
• Innovative self‑starter with high motivation.

About Working at Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create remarkable experiences around the world every day. And, our amazing Team Members are at the heart of it all.