Director of Wellness (Tokyo based)

The Peninsula Hotels; Indonesia; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A luxury hotel brand in Indonesia seeks a Spa Manager to lead wellness initiatives and optimize financial performance. The ideal candidate has over 2 years of leadership experience in the spa or wellness industry, strong financial acumen, and a dedication to customer satisfaction. Key responsibilities include monitoring financial performance, creating marketing strategies, and ensuring staff training to uphold service standards. This role offers a dynamic work environment and competitive benefits.

Benefits

Employee benefits

Career growth opportunities

Continuous learning and development

Qualifications

• 2+ years of experience in leadership roles in spa, wellness or beauty-related facilities.
• Strong financial understanding and business acumen.
• People management experiences with cross-cultural understanding.

Responsibilities

• Monitor monthly financial performance to ensure expected results.
• Review daily revenue and forecast monthly revenue for the Spa.
• Create marketing plans and integrate the Spa within the Hotel Marketing strategy.
• Ensure staff receive necessary induction and ongoing training.
• Grow Health Club Membership to achieve double-digit consolidated profits.
• Monitor service standards and client satisfaction.

Skills

Leadership in spa management

Financial analytics

Cross-cultural management

Customer satisfaction

Job description

Job Description

The Peninsula Hotels, a division of The Hong Kong and Shanghai Hotels Limited, operates twelve world-class luxury hotels across Asia, Europe, and the USA. Known for our legendary hospitality and commitment to excellence, we offer an extraordinary environment that blends elegance with modernity, delivering unforgettable experiences to our guests.

At The Peninsula Tokyo, we are proud of our diverse, dynamic team of over 500 employees from 33 different nationalities. As we continue to grow, we are committed to creating a supportive, inclusive workplace where our team members thrive. Our focus on employee well-being, career growth, financial rewards, and continuous learning and development ensures our employees feel valued. In 2024, we made a significant investment in our talent by increasing base salary remuneration by over 29%, ensuring we remain competitive and continue to offer outstanding employee benefits.

• Your creativity and spa expertise evolve our new exciting future health and wellness initiatives
• Utilise your business acumen and financial analytic skills to drive Spa revenue

Key Accountabilities

• Monitor monthly financial performance incorporating proposals as required to ensure performance is as expected.
• Review daily revenue and forecast monthly revenue for Spa and closely monitor bottom lines and flow-through for both Spa and Health Club.
• Effectively integrate the Spa within the Hotel Marketing strategy by creating the marketing plans and strategies, and to ensure collateral, point of sale and digital promotions reflect the quality and integrity of the Peninsula brand and are reviewed and updated weekly with online channels.
• Ensure all staff receive necessary induction and ongoing training to allow them to carry out their role
• Grow Health Club Membership to achieve the double-digit consolidated profits.
• To monitor standards of service and client satisfaction taking necessary action to ensure Brand and Group standards are maintained
• To take overall site responsibility for daily operational issues within the spa including accurate scheduling, cleanliness etc.

Requirements

• 2+ years of expereinces in leadership roles in spa, wellness or beauty related facilities or retail products.
• People management experiences with cross cultural understanding and exposure
• Experience in living or working in Asia is an advantage
• Strong financial understanding and business acumen