Director of Sales - MICE

Hilton Worldwide, Inc.; Pegangsaan; On-site; IDR 1.000.834.000 - 1.501.252.000; Full time

Job summary

A leading global hospitality company is seeking a Director of Sales - MICE, responsible for overseeing day-to-day sales efforts. The role involves developing sales plans, monitoring performance, and managing key accounts while leading a team to achieve sales targets. Applicants should have strong leadership and communication skills, with the ability to analyze market trends and customer needs effectively. This position promises a dynamic work environment focused on delivering exceptional customer experiences.

Qualifications

• Proficient in understanding local customers and their needs.
• Able to effectively market and position the brand.
• Capable of formulating operating budgets and action plans.

Responsibilities

• Oversee day-to-day sales efforts of the team.
• Develop and implement sales plans and strategies.
• Manage key accounts and sales activities proactively.

Skills

Hospitality

Leadership

Good English and Chinese reading and writing skills

Strong market analysis ability

Good communication skills

Job description

Job Description - Director of Sales - MICE (HOT0C1KE)

Work Locations

DoubleTree by Hilton Jakarta Diponegoro 17 Jalan Pegangsaan Timur Central Jakarta 10310

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

The Director of Sales - MICE oversees day to day sales efforts of Senior Sales Managers, Sales Managers, Sales Executives, with specific responsibilities for directing sales, training, and implementing action plans set forth in the marketing plan, under the general guidance and supervision of the Commercial Director and in keeping with the delegation of authority.

What will I be doing?

• Responsible for the promotion and sales of all products of the hotel, including but not limited to banquets, rooms, catering, etc.
• Lead the team to achieve sales targets and related tasks set by the hotel.
• Develop sales plans and ensure that all team members maintain and develop customers in the region or industry they are responsible for according to the plan, understanding customer needs through telephone sales, face‑to‑face visits and other forms, achieving sales.
• Summarize and manage the hotel sales process, conducting regular sales evaluations to ensure each salesperson achieves the sales target.
• Monitor the output value of sales and adjust sales actions according to market changes.
• Organize travel schedules and manage travel expenses to optimize sales force.
• Build relationships with convention companies, conference service companies, travel agents and Hilton regional sales offices.
• Make every employee in the Sales department aware of his / her responsibilities, goals and achievements, and evaluate employees twice a year.
• Personally manage and maintain key accounts.
• Set personal sales goals and select key customers.
• Work with Sales, Marketing Communications and Revenue Management to adjust team bookings to achieve maximum productivity within the hotel.
• Ensure that the Sales team effectively completes quotations, sends contracts to customers and follows up promptly, inviting customers to visit the hotel.
• Ensure that the department sends the teamwork order in a timely manner and the banquet work order is received by the relevant departments.
• Proactively collect market and industry information to share with other members of the Sales team, capturing business opportunities and ultimately converting to business confirmations.
• Understand and be familiar with all product information of competitors, including key customers and their output, hotel rooms, catering, conference promotion information, and feedback promptly to the Director of Business Development.
• Welcome key customers, team leaders and VIPs to the hotel when they arrive.
• Organize regular meetings to ensure effective communication between the Sales team and the hotel Operations team, assisting the Banquet Sales department or Operations department in following‑up on events during the banquet or meeting.
• Maximize sales at all times and effectively forecast team and banquet revenue.
• Responsible for the budget formulation of relevant departments, actively participate in the formulation of forecasts and market plans.
• Provide regular training to employees to ensure that the team is familiar with hotel products and processes, able to efficiently explore customer needs and provide professional customized services.
• Regularly analyze customer output and source market structure, anticipate market trends and design products and channels in advance to seize business opportunities.
• Lead the Sales team to achieve departmental goals.
• The department reserves the right to change or supplement the job description if necessary.
• Perform any other reasonable duties assigned.

What are we looking for?

• Hospitality: Volunteer to provide unparalleled hospitality.
• Integrity: Do what you should do all the time.
• Leadership: Strive to be a leader in both your industry and your community.
• Teamwork: Actively promote teamwork spirit in all work.
• Ownership: take responsibility for your actions and make decisions.
• Now: Operate with urgency and discipline.
• Good English and Chinese reading and writing skills to meet business needs.
• Able to work under strong pressure.
• Understand local customers and have strong market analysis ability.
• Able to set overall business objectives and action plans best suited to the hotel.
• Able to formulate and implement operating budgets and business plans.
• Able to effectively market and position the brand at desired levels.
• Knowledgeable of political, economic and social issues, and market trends.
• Good communication skills, knowledge and ability to deal with crisis.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!