Direct Contract, Recovery Agent, Risk Management Group

DBS; Indonesia; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading bank in Indonesia is seeking a Recovery Agent for its Risk Management Group. The role involves conducting customer outreach, adhering to a code of conduct during activities, and ensuring payments are made timely. Candidates should possess a Bachelor’s degree and exhibit strong communication abilities. This position enables collaboration within diverse teams to enhance risk management efforts. A commitment to customer service and accurate information delivery is essential. Join us in maintaining financial integrity while supporting our customers.

Qualifications

• Bachelor’s degree or equivalent experience in relevant fields.
• Effective communication skills for collaboration.
• Proficiency in necessary software and tools.

Responsibilities

• Conduct customer outreach and make phone calls.
• Adhere to code of conduct during collection activities.
• Notify customers for payment reminders.
• Provide accurate information to customers.
• Report suspicious activity to the supervisor.

Skills

Strong verbal and written communication

Technical proficiency

Team collaboration

Education

Bachelor’s degree (S1) in a relevant field

Job description

Job Description - Direct Contract, Recovery Agent, Risk Management Group (WD79339)

Business Function

Risk Management Group (RMG) is responsible for the development and maintenance of risk management and internal control frameworks. we provide independent review and challenge to business to ensure that appropriate balance is considered in risk/return decision. in additional, RMG is responsible for the monitoring and reporting on key risk issues of the Bank. To manage risk effectively and deliver strong financial performance, we invest significantly in our people and infrastructure.

Responsibilities:

• Conduct Customer Outreach: Make phone calls to customers in accordance with assigned targets.
• Implement Code of Conduct: Adhere to the established code of conduct during collection activities.
• Payment Reminders: Notify customers to ensure payments are made before the due date.
• Provide Accurate Information: Deliver clear and accurate information to customers regarding their accounts.
• Report Suspicious Activity: Inform the supervisor or manager about any suspected fraudulent accounts for further investigation.

Requirements:

• Educational Background: Bachelor’s degree (S1) in a relevant field or equivalent experience.
• Communication Skills: Strong verbal and written communication abilities to effectively collaborate with team members and stakeholders.
• Technical Proficiency: Competence in using computer software and tools relevant to the role, with a willingness to learn new technologies.
• Team Collaboration: Self-motivated and able to work effectively in diverse teams, demonstrating a commitment to shared goals and mutual support.