Direct Contract, Collection Agent

300005 Chief Executive's Office_00002555; Jakarta Utara; On-site; IDR 12.000.000 - 100.000.000; Full time

Job summary

A financial institution in Jakarta Utara is seeking a Collection Agent to conduct customer outreach and ensure timely payments. The ideal candidate will hold a Bachelor’s degree and possess strong communication skills. Responsibilities include adhering to the code of conduct during collection activities and reporting suspicious activities. This role is crucial for managing collections effectively and engaging with customers. Applicants should be self-motivated and capable of working in diverse teams.

Qualifications

• Bachelor’s degree (S1) in a relevant field or equivalent experience.
• Strong verbal and written communication abilities.
• Competence in using computer software relevant to the role.

Responsibilities

• Conduct phone outreach to customers according to targets.
• Implement and adhere to the code of conduct.
• Notify customers to ensure timely payments.

Skills

Strong verbal and written communication

Technical proficiency with software

Self-motivated teamwork

Education

Bachelor's degree in a relevant field

Job description

Direct Contract, Collection Agent (25000014)

Business Function

Risk Management Group (RMG) is responsible for the development and maintenance of risk management and internal control frameworks. We provide independent review and challenge to business to ensure that appropriate balance is considered in risk/return decision. In addition, RMG is responsible for the monitoring and reporting on key risk issues of the Bank. To manage risk effectively and deliver strong financial performance, we invest significantly in our people and infrastructure.

Responsibilities

• Conduct Customer Outreach: Make phone calls to customers in accordance with assigned targets.
• Implement Code of Conduct: Adhere to the established code of conduct during collection activities.
• Payment Reminders: Notify customers to ensure payments are made before the due date.
• Provide Accurate Information: Deliver clear and accurate information to customers regarding their accounts.
• Report Suspicious Activity: Inform the supervisor or manager about any suspected fraudulent accounts for further investigation.

Requirements

1. Educational Background: Bachelor’s degree (S1) in a relevant field or equivalent experience.

2. Communication Skills: Strong verbal and written communication abilities to effectively collaborate with team members and stakeholders.

3. Technical Proficiency: Competence in using computer software and tools relevant to the role, with a willingness to learn new technologies.

4. Team Collaboration: Self‑motivated and able to work effectively in diverse teams, demonstrating a commitment to shared goals and mutual support.

5. Relevant Experience: Previous experience in a collections or debt recovery role, demonstrating an understanding of collection processes and customer interaction.