Digital Sales (Surabaya Mass Hiring)

Luxehouze; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading online marketplace platform in Surabaya is seeking a Customer Service Representative to assist customers via digital channels. The role requires 1-2 years of experience in customer service preferably within e-commerce. Excellent communication skills in Indonesian and English are essential. The candidate will respond to inquiries, manage complaints, and support the sales team while staying updated on industry trends. Flexible scheduling is required.

Qualifications

• 1-2 years of customer service experience in e-commerce or BPO.
• Excellent written and verbal communication in Indonesian and English.
• Familiarity with CRM tools and e-commerce systems is a plus.

Responsibilities

• Respond to customer inquiries across digital channels.
• Handle customer complaints and work on resolutions.
• Provide administrative support to the digital sales team.
• Understand company products and digital sales processes.
• Stay informed about industry trends and e-commerce best practices.
• Provide insights on market trends based on customer interactions.

Skills

Customer service experience

Excellent communication skills

Multichannel platform familiarity

Strong organizational skills

Ability to multitask

Job description

About Luxehouze

Luxehouze is Asia's leading online marketplace platform to buy and sell authentic luxury watches and bag from the likes of Richard Mille, Patek Philippe, Hermes and many more. Established in 2021, Luxehouze was created as a safe marketplace platform with two end customers in mind: both buyers and sellers. We ensure that all luxury goods being sold through our platform are 100% authentic and that our sellers are both credible and trustworthy through our rigorous verification and authentication processes that we have in place.

Responsibilities

• Respond promptly and professionally to customer inquiries across all digital channels and platforms, ensuring a quick response time and a clear understanding of customer needs
• Handle customer complaints by identifying root causes, ensuring resolution, and supporting the digital sales team with escalations as needed
• Provide administrative support to the digital sales team, ensuring smooth operations and accurate documentation.
• Develop a thorough understanding of the company's products, services, and digital sales processes to assist customers effectively and confidently.
• Stay informed about industry trends, digital sales tools, and e-commerce best practices to bring fresh ideas and improvements to the team.
• Able to provide insights on market trends based on incoming customer chats and analyze the data to generate actionable recommendations for the team.

Requirement & Qualifications

• Experience 1-2 years in customer service within e-commerce or Business Process Outsourcing (BPO) industries, managing inbound and outbound communications via chat, email, or calls, communications, or a related field.
• Excellent written and verbal communication skills in both Indonesian and English.
• Familiarity with multichannel platforms, CRM tools, and e-commerce systems is an advantage.
• Strong organizational skills with great attention to detail, empathy, and the ability to analyze and understand customer needs effectively.
• Ability to multitask, work collaboratively in a fast-paced environment, and demonstrate a proactive, customer-focused attitude.
• Willingness to work on a rotational shift schedule, including weekends and public holidays.