Digital Sales & Support Representative

TalentPop App; Surabaya ꦱꦸꦫꦧꦪ; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading e-commerce service provider is seeking a Digital Sales & Support Representative to enhance customer interactions and assist with sales. The ideal candidate will have experience in customer service, strong communication skills, and the ability to work in a fast-paced remote environment. The role offers performance-based raises, paid time off, and a fully remote work setup.

Benefits

Performance-based raises

Paid time off

HMO health coverage or stipend

Recognition bonuses

100% remote work

Collaborative team culture

Qualifications

• At least 1 year of remote/online experience in e-commerce, customer service, or sales support.
• Excellent written and verbal communication skills.
• Detail-oriented, self-motivated, and solution-focused.

Responsibilities

• Respond to customer inquiries via phone, live chat, email, and SMS.
• Recommend products and assist with purchase decisions.
• Handle questions about orders, shipping, and returns.

Skills

Customer service skills

Sales support experience

Communication skills

Multitasking ability

Detail-oriented

Tools

Shopify

Zendesk

Gorgias

Job description

Join TalentPop App as a Digital Sales & Support Representative!

At TalentPop App, we’re redefining how e-commerce brands connect with their customers. We collaborate with fast-growing online businesses to deliver top-tier service and sales support that enhances every step of the buyer’s journey. If you’re someone who transforms questions into solutions, challenges into opportunities, and conversations into conversions — this role is for you.

IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!

• When selecting the position during your application, please choose “Brand Concierge” from the list of available roles.
• In the application form, you’ll be asked for an application code – please enter BCS in that field.

What You’ll Do

• Customer Assistance: Respond to customer inquiries via phone, live chat, email, and SMS with clarity, warmth, and professionalism.
• Sales Support: Recommend products, identify upselling/cross‑selling opportunities, and assist with purchase decisions.
• Order Management: Handle questions about orders, shipping, tracking, returns, and refunds with speed and accuracy.
• Brand Representation: Deliver a personalized experience that reflects each brand’s voice, values, and standards.
• Customer Insights: Record and share feedback that can help improve customer experience and internal processes.
• Team Collaboration: Partner with the internal team to align on trends, performance, and ways to level up the customer journey.

What We’re Looking For

• At least 1 year of remote/online experience in e-commerce, customer service, or sales support.
• Excellent written and verbal communication skills.
• Experience with tools like Shopify, Zendesk, Gorgias, or other CRM platforms is a plus.
• Calm under pressure and comfortable with multitasking in a remote, fast‑paced environment.
• Detail‑oriented, self‑motivated, and solution‑focused.

Technical Requirements

• A personal PC or laptop with an i5 processor or higher.
• A stable internet connection with a minimum of 15 Mbps upload and download speeds.
• A quiet, professional workspace for calls.

Why Join TalentPop App?

• Performance‑based raises and commission opportunities.
• Paid time off to relax and recharge.
• HMO health coverage or a monthly health stipend for peace of mind.
• Recognition bonuses to celebrate your wins.
• 100% permanent work‑from‑home setup.
• Supportive and collaborative team culture with room for career growth.

Ready to bring exceptional service and smart sales support to the world of e-commerce? Apply now and become a Digital Sales & Support Representative at TalentPop App!