Desk Collection-for Fintech P2P

PT Longcorp Global Dinamic; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A financial services company in Jakarta Utara is seeking a Collections Specialist to manage client communication and follow-up on overdue payments. Responsibilities include developing collection strategies, maintaining client relationships, and ensuring compliance with regulations. Ideal candidates will have over 6 months in telemarketing, preferably within call centers or fintech industries. The position offers a 1-year contract and performance bonuses.

Benefits

Hari Jumat

Hari Sabtu

Performance Bonus up to Rp. 4,000,000

1-Year Contract & BPJS

Qualifications

• 6+ months of telemarketing experience preferred, especially in call centers or fintech.
• Ability to thrive in high-pressure sales environments.

Responsibilities

• Contact clients to remind them of due payments and track repayment progress.
• Develop and implement collection strategies for diverse client profiles.
• Maintain client relationships while managing collections to avoid disputes.
• Record and analyze collection data to optimize processes.
• Ensure compliance with local regulations and company policies.

Skills

Telemarketing

Client communication

Data analysis

Problem-solving

Job description

0.Work experience with Adakami, Easycash, kredivo, ShopeePinjam, 360kredi/krediONE, KoinWorks, RupiahCepat will be preferred.

Customer Communication & Follow-up

• Contact delinquent Indonesian clients via phone/SMS to remind repayment, inform of overdue consequences.
• Identify reasons for delinquency, categorize accounts, and track repayment progress.

Collections Strategy Implementation

• Develop tailored collection plans based on client profiles; apply legal measures for willful defaulters.
• Optimize strategies regularly to improve recovery rates.

Relationship Maintenance & Risk Mitigation

• Preserve client relationships during collections to avoid disputes.
• Flag high-risk accounts promptly to reduce credit risks.

Data Management

• Record collection data, analyze metrics (e.g., delinquency rates), and generate reports to support process optimization.

Compliance Adherence

• Abide by Indonesian regulations and company policies; participate in training to ensure legal compliance.

Qualifications

Experience

6+ months telemarketing experience; preference for candidates from call centers, fintech, credit cards, or insurance industries.

Skills

Ability to work under high‑pressure sales environments.

Benefits

• Hari Jumat
• Hari Sabtu
• Performance Bonus / Reward: Rp. 0,- s/d Rp. 4.000.000,-
• Contract 1 Year & BPJS