Desk Collection, Customer Service, Credit Analyst

Pt Vision Era Indonesia; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Perusahaan keuangan ternama mencari Desk Collection yang berpengalaman untuk mengingatkan pelanggan tentang pembayaran. Kandidat ideal memiliki keterampilan komunikasi dan negosiasi yang kuat serta minimal 6 bulan pengalaman. Tugas utama termasuk menghubungi pelanggan untuk pengingat pembayaran dan mengelola hubungan dengan baik. Lingkungan kerja yang dinamis dan menantang di Jakarta.

Qualifications

• Pengalaman minimum 6 bulan sebagai Desk Collection di lembaga keuangan.
• Memiliki sertifikasi Desk Collection AFPI merupakan keuntungan.
• Pengalaman minimal 1 tahun dalam layanan pelanggan atau Call Center.

Responsibilities

• Menghubungi pelanggan sebelum jatuh tempo sebagai pengingat pembayaran.
• Melakukan panggilan koleksi untuk angsuran yang belum dibayar.
• Maksimalkan efektivitas koleksi dengan mendapatkan komitmen pembayaran.

Skills

Keterampilan komunikasi yang kuat

Negosiasi

Manajemen data pelanggan

Detail-oriented

Kemampuan bekerja di bawah tekanan

Education

Senior High School or equivalent

Bachelor's Degree

Job description

Desk Collection

• Minimum education: Senior High School (SMA/SMK) or equivalent. Bachelor's Degree is highly preferred.
• At least 6 months of working experience as a Desk Collection in banking, financial institutions, or P2P Lending (is a plus).
• Strong skills in communication, collection, negotiation, and customer data management.
• Familiar with collection strategies and creative in negotiating payment schemes and methods.
• Able to work under pressure, detail-oriented, and target-driven.
• Possession of an AFPI Desk Collection Certification is a strong advantage / preferred qualification.

Job Responsibilities

• Call customers before due dates as a payment reminder.
• Conduct daily collection calls for unpaid installments.
• Contact overdue customers after due dates for payment collection.
• Maximize collection effectiveness by obtaining payment commitments.
• Assist customers with payment services and provide explanations regarding financial services.
• Maintain good relationships with customers.
• Perform administrative tasks related to collection activities.
• Ensure confidentiality of documents and customer data.

Customer Service

Responsibilities

• Handle inbound calls and live chat (complaints, inquiries, and other requests) with prompt and accurate responses.
• Handle and gather confidential customer information according to data protection policies.
• Prepare daily activity and feedback reports for internal follow-up.

  Requirements

  • Minimum education: Senior High School (SMA/SMK) or equivalent. Bachelor's Degree is highly preferred.
  • At least 1 year of experience in a Call Center or Customer Service role (P2P Lending experience is a plus).
  • Strong verbal communication and interpersonal skills.
  • Proficiency in computer operation and administration.
  • AFPI Customer Service Certification is preferred.
  • Detail-oriented, patient, and customer-focused, with the ability to work well in a team.

  Credit Analyst – P2P Lending

  Responsibilities

  • Examine prospective borrower documentation to ensure accuracy and completeness.
  • Verify that potential borrowers repay loans according to the agreed terms.
  • Prepare reports to support the evaluation of potential borrowers.
  • Decide whether the loan application should be approved or rejected.
  • Ensure all procedures comply with relevant regulations.

  Qualifications

  • Minimum education: Senior High School (SMA/SMK) or equivalent. Bachelor's Degree is highly preferred.
  • Minimum 1 year of working experience as a Credit Analyst or in a related role (P2P Lending experience is a plus).
  • Strong ability to analyze and verify data accurately.
  • Excellent communication and interpersonal skills.
  • Able to work under pressure and meet company targets.
  • Capable of working independently as well as in a team.