Deputy General Manager - Hotel

PT Delonix Group Indonesia; Tangerang; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A global investment and tourism group is seeking a General Manager for a new hotel in Bali, Indonesia. The role requires strong leadership and management skills, along with a minimum of 5 years in hotel operations. Responsibilities include strategic management, staff training, and enhancing guest experiences. Ideal candidates will have a Bachelor's degree in Tourism, Business, or Marketing and a passion for delivering exceptional customer service.

Qualifications

• Minimum 5 years of hotel experience with proven hotel management.

Responsibilities

• Support the overall strategic management of the hotel.
• Lead and coordinate the pre-opening and operating phase of the hotel project.
• Assist in the recruitment and training of key personnel.
• Coordinate marketing strategies to attract guests.
• Oversee Front Office, Housekeeping, Security, and other operations.
• Implement quality assurance processes.
• Enhance overall guest experience through services and events.
• Ensure compliance with health and safety protocols.

Skills

Strong leadership skills

Interpersonal and communication skills

Problem solving ability

Customer service focus

Education

Bachelor's degree in Tourism, Business, or Marketing

Job description

Established in Jakarta in 2023, PT Delonix Group Indonesia is a subsidiary company of Delonix Group - China. Delonix Group is a global investment and tourism group, which its core business mainly focuses on offline consumer sectors such as hotels, restaurants, and airport lounges. The group's investment portfolio includes over 1,600 managed and contracted hotels, spread across major tourist and business centers worldwide, with a total of over 245,000 rooms.

General Manager

Bali, ID

Responsibilities

• Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular the GM and Corporate Leader.
• Lead and coordinate the pre-opening and operating phase of the hotel project, working closely with stakeholders, contractors, and other team members to ensure that all tasks are completed within established deadlines and budget constraints.
• Assist the interim GM to oversee the recruitment and hiring process for key personnel, including department heads and staff. Coordinate training programs for the new team members.
• Coordinate and apply marketing and promotional strategies to create awareness of the new hotel and attract guests. Collaborate with the marketing team to create campaigns.
• In charge of Front Office, Housekeeping, Security, Engineering, Food & Beverage, Kitchen, Recreation as well as Food Safety.
• Implement and oversee quality assurance processes to ensure that the hotel meets or exceeds brand standards and guest expectations.
• Plan and coordinate efforts to enhance the overall guest experience, including special events, amenities, and personalized services.
• Gather feedback and make necessary adjustments to processes, services, and systems.
• Work with corporate IT teams to implement and test necessary hotel management systems, including reservation systems, point-of-sale systems, and other technology solutions.
• Implement health and safety protocols and ensure compliance with local regulations. Conduct drills and training sessions to prepare staff for emergencies.

Qualifications

• Bachelor's degree in Tourism, Business, or Marketing.
• Minimum 5 years of hotel experience with proven hotel management.
• Strong leadership skills.
• Proficient interpersonal and communication skills.
• Problem solving ability and capability to manage unexpected situations.
• Passionate about delivering great quality customer service.