DCO Engineer: APAC Network Ops (Yogyakarta, WFO)

TP; Daerah Istimewa Yogyakarta; Presencial; IDR 90.000.000 - 180.000.000; Jornada completa

Descripción de la vacante

Teleperformance APAC is seeking a DCO Engineer to join our Data Centre Operations team in Yogyakarta. The role focuses on monitoring and managing network connectivity and IT infrastructure across APAC, with emphasis on incident coordination and service availability.

You will work in a Full Work From Office arrangement with rotating shifts, including nights and weekends, and collaborate with regional IT teams to ensure reliable network services.

Formación

• Minimum Bachelor's Degree (S1) in Information Technology, Computer Science, Informatics Engineering or a related field.

Responsabilidades

• Monitor and manage APAC network connectivity, including DIA, MPLS, Broadband, SD-WAN, and other WAN services.
• Coordinate with ISPs and vendors to handle network issues, troubleshooting, upgrades, maintenance, and service restoration.
• Monitor network and infrastructure performance using SolarWinds or other monitoring tools.
• Identify network issues such as outages, high bandwidth usage, latency, packet loss, and service disruptions.
• Perform Level 1 network troubleshooting, including Ping, Traceroute, connectivity checks, and basic IP and routing validation.
• Handle and coordinate infrastructure incidents from detection until resolution, working with Network, Systems, Security, Site IT teams, and external vendors.
• Provide incident updates, monitor resolution progress, and elevate complex issues to Level 2/Level 3 teams.
• Maintain network circuit inventory, including provider details, bandwidth, IP information, site details, SLA, and service status.
• Monitor vendor performance and SLA compliance, and follow up on recurring network issues.
• Assist with network circuit billing checks, contract audits, and service inventory updates when required.
• Monitor network capacity and bandwidth usage, and coordinate necessary upgrades with Network teams and service providers.
• Maintain incident reports, network documentation, and operational procedures.
• Work closely with regional IT teams to ensure reliable network and infrastructure services across APAC.
• Support critical incidents, major outages, and planned maintenance outside regular working hours when required.

Conocimientos

Networking fundamentals

Troubleshooting

Incident coordination

Communication

Analytical thinking

Educación

Bachelor's degree in IT/CS/ Informatics Engineering

Herramientas

SolarWinds

Descripción del empleo

Teleperformance APAC is seeking a DCO Engineer to join our Data Centre Operations team in Yogyakarta. The role focuses on monitoring and managing network connectivity and IT infrastructure across APAC, with emphasis on incident coordination and service availability.

You will work in a Full Work From Office arrangement with rotating shifts, including nights and weekends, and collaborate with regional IT teams to ensure reliable network services.