Data Operation Manager (Mandarin Speaker)

DC Group Capital Indonesia; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading financial services firm in Jakarta Selatan is seeking a Sales Operations Specialist. This role involves analyzing sales data and metrics, improving sales processes, and managing the CRM system. The ideal candidate has a Bachelor's degree in a relevant field, 2-3 years of experience, and must be proficient in Mandarin. Excellent organizational skills and the ability to collaborate with teams are essential. This position offers opportunities for professional growth in a fast-paced environment.

Qualifications

• 2–3 years of experience in sales operations or business support.
• Ability to interpret sales data and generate insights.
• Excellent organizational skills with attention to detail.

Responsibilities

• Analyse sales data and create reports for management.
• Identify inefficiencies in sales processes.
• Maintain and optimize the CRM system.

Skills

Data analysis

Proficiency in Mandarin

Microsoft Excel

Strong communication skills

Problem-solving skills

Education

Bachelor's degree in Business Administration, Marketing, Finance, or related field

Tools

CRM systems (Salesforce, HubSpot, Zoho)

Job description

Responsibilities

1. Data Analysis & Reporting: Analyse sales data and metrics to provide actionable insights. Create regular reports on sales performance and forecasts for management
2. Process Improvement: Identify inefficiencies in sales processes and recommend improvements to enhance productivity and effectiveness
3. CRM & Dupoin System Management: Maintain and optimize the CRM system to ensure accurate data entry and all the operation on the CRM system
4. Collaboration: Work closely with sales, marketing, and IT teams to align strategies and initiatives
5. Training & Development: Coordinate and deliver training programs for sales staff to enhance their skills and knowledge
6. Sales Enablement & Reward: Develop and provide tools, resources, and reward to support the sales team in achieving their targets

Requirements

1. Bachelor’s degree in Business Administration, Marketing, Finance, or related field.
2. Proven experience (2–3 years) in sales operations, business support, or related roles.
3. Proficiency in Mandarin (written and spoken) is a must; English and/or Bahasa Indonesia is an advantage.
4. Strong analytical and problem-solving skills with the ability to interpret sales data and generate actionable insights.
5. Advanced skills in Microsoft Excel (pivot tables, formulas, data analysis) and familiarity with CRM systems (e.g., Salesforce, HubSpot, Zoho).
6. Excellent organizational skills with strong attention to detail and accuracy.
7. Ability to work independently as well as collaborate with cross-functional teams.
8. Strong communication and interpersonal skills for coordinating with both internal teams and external stakeholders.
9. Ability to multitask and manage deadlines in a fast-paced environment.

Nice to have

1. Knowledge of sales pipeline management and forecasting.
2. Experience in preparing performance reports and dashboards for management.
3. Familiarity with financial reconciliation or order-to-cash processes.
4. Background in trading, fintech, or B2B environment is a plus.