Data Center Technicians

Microsoft; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading technology company is seeking an IT Support Technician to perform diagnostics, troubleshoot hardware issues, and ensure quality checks in data center operations. The ideal candidate will have a Bachelor's degree and at least 2 years of IT experience, demonstrating knowledge of computer hardware and a commitment to service excellence. This role involves shift work and adherence to security protocols, providing a dynamic and rewarding work environment.

Qualifications

• 2+ years of IT-related experience required.
• Ability to work shifts, including non-standard hours, evenings, weekends, and holidays.
• Must meet Microsoft security screening requirements.

Responsibilities

• Perform diagnostics and troubleshooting following standard procedures.
• Conduct post-execution quality checks and ensures proper set up.
• Assist other technicians and contributes to a positive team environment.

Skills

Computer hardware

IT support

Troubleshooting

Education

Bachelor's Degree or equivalent

Job description

Responsibilities

• Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
• Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
• Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
• Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
• Assists and provides guidance to other technicians to complete challenging or complex tasks.
• Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
• Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying informed about others' work.
• Has pride and a sense of accountability for the service quality, completeness, and user experience; displays ownership of the data center facilities.
• Embodies our culture and values.

Qualifications

• Bachelor's Degree or equivalent AND 2+ years of IT-related experience.
• Basic knowledge of computer hardware and components AND 2+ years supporting IT equipment or related technology.
• Ability to work shifts, including non-standard hours, evenings, nights, weekends, and holidays.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud Background Check, which is required upon hire/transfer and every two years thereafter.
• Microsoft is an equal opportunity employer that considers qualified applicants regardless of age, race, gender, disability, and other protected characteristics.
• If accommodations are needed during the application or recruiting process due to a disability, please send a request via the Accommodation request form.