Data Center Engineer

PT EZSVS Technology Indonesia; Cibitung; Hybrid; IDR 200.000.000 - 300.000.000; Full time

Job summary

A technology service provider in Cibitung is seeking an ICT Infrastructure Operations Specialist. Responsibilities include monitoring systems, performing routine checks, and handling incidents in a 24/7 shift environment. Candidates should hold a degree in IT or a related field and have 1-3 years of relevant experience, including familiarity with server hardware and virtualization. Strong troubleshooting and communication skills are essential. Join our dynamic team and contribute to maintaining critical services.

Qualifications

• Minimum 1-3 years experience in ICT infrastructure operations, NOC, or managed services.
• Experience in 24/7 shift-based operation is required.
• Able to work under pressure in incident situations.
• Detail-oriented and disciplined in ticket updates and documentation.

Responsibilities

• Monitor ICT infrastructure systems including servers and network devices.
• Perform routine operational checks and ensure ICT services availability.
• Handle incidents, service requests, and support installation of servers.
• Maintain accurate asset, port, and connectivity records.

Skills

Analytical skills

Troubleshooting skills

Communication skills

Coordination skills

Education

Diploma or Bachelor's Degree in Information Technology or Computer Science

Tools

Monitoring tools

Ticketing systems

Server hardware (Dell, HPE, Lenovo)

VMware / Hyper-V

TCP/IP, VLAN

Job description

Monitor ICT infrastructure systems including servers, storage, network devices, and virtual environments on a 24/7 shift basis.

Perform routine operational checks and monitoring using NMS, server monitoring tools, and ticketing systems.

Ensure ICT services availability in accordance with defined SLA and operational procedures.

Handle incidents, service requests, and alerts through the ticketing system.

Perform first‑level troubleshooting for server, OS, basic network, and connectivity issues.

Escalate incidents to Level 2 / Level 3 teams or vendors based on escalation matrix and severity level.

Ensure timely ticket updates, resolution documentation, and proper closure.

Support installation, racking, stacking, and cabling of servers and network devices.

Perform basic server administration tasks (restart services, resource checks, log monitoring).

Support OS deployment, patching, and configuration under guidance of senior engineers.

Assist in backup, restore, and DR‑related activities as instructed.

Support planned maintenance and change activities during maintenance windows.

Execute approved MOP and follow change management procedures.

Coordinate with internal teams, vendors, and data center facility teams during implementation.

Maintain shift handover reports and daily operation reports.

Update SOP, MOP, and technical documentation as required.

Maintain accurate asset, port, and connectivity records.

Coordinate with NOC, SOC, facility team, and external vendors.

Support customer requests, audits, and troubleshooting sessions.

Ensure effective communication during incidents and shift handovers.

Qualifications & Requirements

Diploma or Bachelor’s Degree in Information Technology, Computer Science, or related field.

Minimum 1–3 years experience in ICT infrastructure operations, NOC, data center, or managed services.

Experience in 24/7 shift‑based operation is required.

• Server hardware (Dell, HPE, Lenovo, etc.)
• Virtualization (VMware / Hyper‑V – basic understanding)
• Network fundamentals (TCP/IP, VLAN, basic switch configuration)
• Monitoring tools and ticketing systems
• ITIL‑based incident and change management processes

Strong analytical and troubleshooting skills.

Able to work under pressure in incident situations.

Detail‑oriented and disciplined in ticket updates and documentation.

Good communication and coordination skills.

24/7 shift‑based operation (including night shifts, weekends, and public holidays)

On‑call support when required

Work in mission‑critical data center environment