Customer Team Head

Nokia; Jakarta Pusat; On-site; IDR 1.337.345.000 - 2.006.019.000; Full time

Job summary

A leading telecommunications company in Jakarta Pusat is seeking a Customer Team Head to drive sales and foster relationships with key customers in the Mobile Networks portfolio. The ideal candidate will have over 10 years' experience in sales and account management, demonstrating strong analytical skills and success in managing executive relationships. This role emphasizes collaboration across teams to deliver value and support growth objectives.

Qualifications

• 10+ years of experience in sales or account management within the telecommunications industry.
• Proven track record of managing and growing relationships with senior executives.
• Strong analytical skills to interpret business data and identify opportunities.
• Experience in pricing strategy and contract negotiations.

Responsibilities

• Drive sales and develop profitable relationships with key customers.
• Identify and develop significant business opportunities aligned with customer needs.
• Participate in pricing strategy and contract negotiations for mid-term business impact.
• Collaborate with other business groups to align on customer strategies.

Skills

Sales management

Account management

Analytical skills

Education

Advanced degree in business or related field

Tools

CRM tools

Job description

Job Description

As a Customer Team Head at Nokia, you will drive sales and develop profitable relationships with key customers within the Mobile Networks portfolio. Your role involves identifying business opportunities, influencing strategic decisions, and collaborating across teams to create innovative solutions. You'll engage with senior executives, contribute to pricing strategies and contract negotiations, and enhance customer interactions to sustain Nokia's competitive edge. With a significant sales target, you will leverage your industry knowledge and analytical skills to deliver substantial value and foster long-term partnerships that support Nokia's growth objectives.

How You Will Contribute And What You Will Learn

• Identify and develop significant business opportunities aligned with customer needs and Nokia's portfolio.
• Accountable for customer across the Mobile Networks portfolio, carrying a significant sales target.
• Build long-term relationships with senior executives to contribute to corporate goals.
• Drive sales and develop innovative offers that deliver value to customers and Nokia.
• Participate in pricing strategy and contract negotiations for mid-term business impact.
• Contribute to improvements in products, processes, and services to maintain competitive advantage.
• Influences strategic decisions within own defined scope (portfolio, customer) that affect the performance of the entire Market Unit.
• Solves highly complex or novel problems based on sophisticated analytical thought and complex judgment and develops unique sales approaches that differentiate our offering. Collaborate with other business groups to align on customer strategies and relationship development.
• Proactively collaborate with other Business Group Customer Teams and coordinate with the lead Business Group AM for customer strategy and strategic relationship development.

Key Skills And Experience

Must-Have

• 10+ years of experience in sales or account management within the telecommunications industry
• Proven track record of managing and growing relationships with senior executives
• Strong analytical skills to interpret business data and identify opportunities
• Experience in pricing strategy and contract negotiations
• Ability to develop competitive offers that create significant value for customers

Nice-To-Have

• Experience in cross-functional collaboration across business groups
• Knowledge of emerging technologies and trends in the mobile networks sector
• Advanced degree in business or a related field
• Familiarity with customer relationship management (CRM) tools
• Proficiency in multiple languages

About Us

Join us in creating the technology that helps the world act together. We are a B2B technology innovation leader, pioneering networks that sense, think and act™, putting the world’s people, machines and devices in sync to create a more sustainable, productive and accessible future. Learn more about life at Nokia.

About The Business Group

Join Mobile Networks (MN) and help us become the trusted partner of choice for Communications Service Providers (CSPs), as well as for non-CSP entities in sectors like utilities, transportation, public services, and defense. Your work will contribute to delivering unbeatable customer experiences in wireless connectivity.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity. The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.