Customer Support Team Leader

Pengiklan Anonim; Provinsi Bali; On-site; IDR 150,000,000 - 260,000,000; Full time

Job summary

Pengiklan Anonim in Bali seeks an experienced Customer Support Team Leader to guide the Crew Support team and optimize support operations for candidate success.

The role focuses on supervising staff, driving service quality, and delivering training while maintaining accurate records and resources. English proficiency and leadership are essential for this position in Bali.

Qualifications

• Bachelor's degree (S1) with at least 3 years of relevant supervisory experience.
• Proficient in Microsoft Office, especially Excel (including formulas), communication tools, and database management.
• Fluent in English, both written and spoken.
• Demonstrated leadership with strong strategic thinking, problem-solving, and customer service skills.

Responsibilities

• Supervise and mentor Crew Support staff to ensure high performance.
• Oversee service quality, manage KPIs, and directly resolve complex inquiries.
• Continuously improve support processes and collaborate with other departments.
• Implement changes based on feedback and track their effectiveness.
• Maintain accurate documentation and generate regular performance reports.
• Develop and deliver team training, and manage resource allocation efficiently.
• Ensure consistent service quality and high levels of candidate satisfaction.

Job description

The Customer Support Team Leader plays a critical role in managing and leading the Crew Support team. They are responsible for overseeing the team's performance, ensuring exceptional support to candidates, and optimizing support processes to drive candidate success. This role will be based in Bali.

Job Responsibilities

Supervise and mentor Crew Support staff to ensure high performance.

Oversee service quality, manage KPIs, and directly resolve complex inquiries.

Continuously improve support processes and collaborate with other departments.

Implement changes based on feedback and track their effectiveness.

Maintain accurate documentation and generate regular performance reports.

Develop and deliver team training, and manage resource allocation efficiently.

Ensure consistent service quality and high levels of candidate satisfaction.

Requirements

Bachelor's degree (S1) with at least 3 years of relevant supervisory experience.

Proficient in Microsoft Office, especially Excel (including formulas), communication tools, and database management.

Fluent in English, both written and spoken.

Demonstrated leadership with strong strategic thinking, problem-solving, and customer service skills.