Customer Support Staff & Exim

PT Sunwa Technos Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A logistics and customer support company is seeking a candidate in Jakarta Utara for a role that supports supply chain activities from order receipt to delivery. Responsibilities include managing documentation for import/export, coordinating with suppliers, and general office support. The ideal candidate should hold a minimum D3/S1 degree, be detail-oriented, and possess strong problem-solving skills. Proficiency in business English and familiarity with shipping procedures are required, with Japanese ability as a plus.

Qualifications

• Minimum age 32, preferably female.
• Experience with shipping documentation preferred.
• Ability to write and speak Japanese is an advantage.

Responsibilities

• Support Customer Service & Supply Chain from PO to delivery.
• Coordinate with suppliers and handle import/export documentation.
• Maintain staff reimbursement and coordinate vendor communications.

Skills

Problem-solving skills

Negotiation skills

Organizational skills

Time-management skills

Business-level English proficiency

Familiarity with shipping procedures

Education

Minimum D3/S1 in any field

Job description

Responsibility - EXIM & Customer Support

• Customer Support & Supply Chain from A to Z from receive PO until goods delivered to Customer's door
• Supporting Exim department or team in various capacities
• Prepare and process import and export documentation according to customs regulations, laws, or procedures
• Coordinating and communicating with suppliers, manufacturers, and forwarder to ensure prompt and proper movement of goods
• Coordinate the payment of freight and duty charges to relevant parties
• Receive PO from customer & create PO to supplier
• Update delivery schedule, receive the goods, arrange delivery to bonded or non-bonded customer and prepare needed documents
• Review and prepare sales & purchase agreement, create warranty letter and create project completion document (BAST)
• Register customer & supplier master data, purchase item master data, project item master data
• Support sales team for tracking purchase & sales data history, contract etc and ensuring all documents and data are valid
• Scanning and filing all DO or documents that come to Sunwa
• Responsible for backup for urgent matters for the CS & EXIM Team
• Stock taking (monthly & yearly) and arrange stock opname schedule and ensure the actual goods match the data in the system

Responsibility - General Affair

• Providing a variety of support services for employees and company
• Keep all company’s permit documents, legal documents & company regulation documents secured and updated
• Coordinate with finance team to submit LKPM report every 3 months on the OSS website
• Handle expatriate work permit documentation such as KITAS, Visa, etc.
• Retrieve & check fingerprint absence before submitting to HR team (monthly basis)
• Check staff reimbursement data before submitting to accounting and finance team (monthly basis)
• Coordinate and communicate with vendors regarding office consumption supply, car management, office boy tasks, IT problems, etc.

Qualifications

• Minimum D3/S1 in any field
• Female, maximum 32 years old
• Familiar with shipping procedures and documents
• Strong problem‑solving and negotiation skills
• Disciplined, detail‑oriented, excellent organizational and time‑management skills
• Business‑level English proficiency (ability to write & speak Japanese is a strong advantage)
• Able to work under pressure and respond quickly to urgent matters
• Proactive and supportive of other teams when necessary