Customer Support Specialist 電話客服顧問 (台北)

Tesla; Lembang; On-site; IDR 100.000.000 - 120.000.000; Full time

Job summary

A leading electric vehicle manufacturer in Indonesia seeks a Customer Support Specialist. You will deliver exceptional support through inbound calls and emails, educating owners on vehicle operation. Ideal candidates have a minimum of 1 year in the automotive technical support field and possess strong communication and problem-solving skills. A desire to learn innovative automotive technologies is essential.

Qualifications

• Minimum 1 year of experience in technical support or call center in the automotive industry.
• Flexible and proactive with strong attention to detail.
• Ability to adapt to a high-pressure and fast-paced environment.

Responsibilities

• Deliver highest level of customer support via calls and emails.
• Educate owners on vehicle operation for optimal confidence.
• Provide workable technical solutions and exceed customer expectations.

Skills

Technical support

Customer service

Problem-solving

Attention to detail

Tools

CRM systems

MS Office Suite

Job description

Responsibilities

• Deliver highest level of customer support by answering inbound calls and emails, on technical support and roadside assistance
• Educate our owners so they have optimal confidence in the operation of their vehicle
• Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure
• Communicate or escalated owner's concern to relevant parties for further follow up whenever necessary
• Accurately record issues and data into CRM/Vehicle Support Systems

Requirements

• Minimum 1 years Technical Support/ call center experience in automotive industry is preferable
• Flexible, proactive, attention to details, eager to contribute with strong common sense
• Organize, sense of priority, adapt to work in a high pressure and fast pacing environment
• Establish and maintain positive, respect, cooperative working relationships
• Willingness to learn new and innovative automotive technologies
• Understanding of basic automotive techniques would be an added advantage
• Familiar with Customer Management Systems-Outlook, and MS Office Suite