Customer Support Specialist

Ramai; Kota Bandung; On-site; IDR 100.334.000 - 167.225.000; Full time

Job summary

A growing e-commerce company in Indonesia is looking for a Customer Support Specialist to enhance their customer experience. The role involves responding to inquiries, resolving complaints, and ensuring customer satisfaction. Applicants should have at least a year of experience in customer support, strong English communication skills, and a patient demeanor while working in shifts.

Qualifications

• Minimum of 1 year experience as E-commerce Customer Support.
• Familiarity with customer service tools (email, chat apps) is a plus.
• Willingness to work in shifts.

Responsibilities

• Respond to customer chat and complaints.
• Handle customer complaints with professionalism and empathy.
• Provide effective solutions and follow up to ensure customer satisfaction.
• Collaborate with internal teams to resolve complex issues.
• Maintain a positive, patient, and service-oriented attitude.

Skills

English communication skills

Excellent communication and interpersonal skills

Patient

Empathetic

Solution-oriented

Tools

CRM

Job description

We are looking for a Customer Support Specialist to join our growing team

As a Customer Support Specialist, you will be on the front lines of our customer experience—responsible for answering inquiries, resolving complaints, and ensuring every customer receives friendly and helpful support.

Responsibilities

• Respond to customer chat and complain
• Handle customer complaints with professionalism and empathy
• Provide effective solutions and follow up to ensure customer satisfaction.
• Collaborate with internal teams to resolve complex issues.
• Maintain a positive, patient, and service-oriented attitude at all times.

Requirements

• English communication skills required (basic proficiency can't be acceptable).
• Min. 1 year experience as E-commerce Customer Support
• Excellent communication and interpersonal skills
• Patient, empathetic, and solution-oriented
• Familiar with customer service tools (email, chat apps, CRM) is a plus
• Willing to work in shifts