Customer Support (Mekari Talenta)

Mekari; Daerah Istimewa Yogyakarta; Hybrid; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading SaaS company in Indonesia is looking for a dedicated individual to handle user inquiries and ensure satisfaction. The ideal candidate should have good payroll knowledge and possess strong analytical and communication skills. This hybrid position offers competitive salary, health benefits, and flexible working hours.

Benefits

Competitive salary + daily allowance

Premium private health insurance

Early access to salary

Allowance for sports activities

Flexible working hours

Unlimited sick leave with doctor's note

Notebook Ownership Program

Friendly work environment

Qualifications

• 1 year of related working experience as Payroll / Compensation Benefit; fresh graduates welcome.
• Good payroll knowledge is essential.
• People-oriented, proactive, and communicative.

Responsibilities

• Handle user inquiries and complaints through live chat/email.
• Ensure user satisfaction through feedback and solutions.
• Collaborate with the internal team to handle complaints.

Skills

Good payroll knowledge

People-oriented

Proactive

Communicative

Analytical skills

Logical thinking

Problem-solving skills

Emphatic personality

Education

Bachelor's in Accounting or Mathematics

Job description

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex—we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Job Description

• Handle user inquiries and complaints through live chat/email.
• Ensure user satisfaction through feedback and solution.
• Inform users in case of website maintenance or any problems occurred.
• Collaborate with internal team to handle complaints and other inquiries.
• Analyze client’s HR policies.
• Adjust product feature and implement them per client’s request.

Requirements

• 1 year of related working experience as a Payroll / Compensation Benefit. Fresh graduates from Accounting / Mathematics are also welcome.
• Good payroll knowledge is a must.
• People-oriented, proactive, and communicative.
• Good analytical, logical, and problem‑solving skills.
• Good personality and emphatic.

Working Arrangement

Hybrid

What You Will Get

• Competitive salary + daily allowance.
• Premium private health insurance (outpatient, inpatient, maternity, dental).
• Early access to salary + flex installment (employee loan) via Mekari Flex.
• Allowance for sports activities and glasses/contact lenses.
• Flexible working hours with a hybrid work culture.
• Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
• Notebook Ownership Program.
• Friendly and dynamic work environment.
• Opportunity to build impactful solutions with Indonesia's no. 1 SaaS company.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don’t forget to check our Recruitment FAQ at bit.ly/RecruitmentFAQ-Mekari [ENG] or bit.ly/RekrutmenMekari-FAQ [INA] to find the answers to commonly-asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!