Customer Support (Mekari Klikpajak)

Mekari; Daerah Istimewa Yogyakarta; Hybrid; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading SaaS company in Indonesia is seeking a dedicated user support specialist to manage inquiries and enhance customer satisfaction. The role requires a Bachelor's Degree in Tax and emphasizes strong communication and problem-solving skills. Competitive salary, health benefits, and flexible work hours are offered, along with an opportunity to be part of a dynamic work environment.

Benefits

Competitive salary + daily allowance

Premium private health insurance

Early access to salary + flex installment

Allowance for sports activities

Flexible working hours

Annual and unpaid leaves from day 1

Notebook Ownership Program

Friendly and dynamic work environment

Opportunity to build impactful solutions

Qualifications

• Having a Brevet Certification is a plus.
• People-oriented, proactive and communicative.
• Good analytical and problem-solving skills.
• Good personality.
• Customer-oriented and cool-tempered.

Responsibilities

• Handle user inquiries and complaints through Whatsapp Group/phone call/email.
• Ensure user satisfaction through feedback and solution.
• Inform users in case of website maintenance or issues.
• Monitor complaints and assist users with the CS Team.
• Gather customer feedback and share with teams.

Skills

Persuasion and Negotiation

Email Support

Chat Support

Customer Service

Typing

Communication Skills

Strong Tax Background

Multitask

Education

Bachelor's Degree in Tax or equivalent

Job description

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Job Description

• Handle user inquiries and complaints through Whatsapp Group/phone call/email
• Ensure user satisfaction through feedback and solution
• Inform user in case of website maintenance or any problems occurred
• Monitor hard complaints and communicate with CS Team to reach out user and provide assistance
• Share feature requests and effective workarounds with team members
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Aware about SOP and Product Updates

Requirements

• Candidate must possess at least a Bachelor's Degree of Tax or equivalent
• Having a Brevet Certification is a plus point
• People-oriented, proactive, and communicative
• Good analytical and problem-solving skills
• Good personality
• Customer-oriented and cool-tempered

Required Skills

• Persuasion and Negotiation
• Email Support
• Chat Support
• Customer Service
• Typing
• Communication Skills
• Strong Tax Background
• Multitask

What You Will Get

• Competitive salary + daily allowance.
• Premium private health insurance (outpatient, inpatient, maternity, dental).
• Early access to salary + flex installment (employee loan) via Mekari Flex.
• Allowance for sports activities and glasses/contact lenses.
• Flexible working hours with a hybrid work culture.
• Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
• Notebook Ownership Program.
• Friendly and dynamic work environment.
• Opportunity to build impactful solutions with Indonesia's no. 1 SaaS company.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ at https://bit.ly/FAQMekariRecruitment [ENG] or https://bit.ly/FAQRekrutmenMekari [INA] to find the answers to commonly-asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!