Customer Support (Mekari Jurnal) - Yogyakarta Placement

Mekari; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Mekari, Indonesia's leading SaaS company, is seeking a Customer Support professional to enhance user satisfaction through effective communication and problem resolution. This role is pivotal in managing user interactions, gathering feedback, and working collaboratively with the Product and Sales teams to improve customer experiences, all within a dynamic and growing environment.

Benefits

Competitive salary + daily allowance

Premium health insurance

Flexible working hours

Annual and unlimited sick leave

Notebook Ownership Program

Strategic office location

Qualifications

• 1 year of related experience in Customer Support or fresh graduates from Accounting/Finance welcome.
• Strong knowledge of Accounting is essential.
• People-oriented and excellent communication skills.

Responsibilities

• Handle user inquiries and complaints through various channels.
• Ensure user satisfaction through feedback and solutions.
• Monitor complaints and enhance communication with the CS team.

Skills

Customer-oriented

Proactive communication

Analytical skills

Problem-solving

Good personality

Education

Bachelor's degree in Accounting or Finance

Job description

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.

Job Description:

• Handle user inquiries and complaints through live chat/phone call/email
• Ensure user satisfaction through feedback and solution
• Inform user in case of website maintenance or any problems occurred
• Monitor hard complaints and communicate with CS Team to reach out user and provide assistance
• Share feature requests and effective workarounds with team members
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Aware about SOP and Product Updates

Requirements:

• 1 year of related working experience as Customer Support. Fresh graduates from Accounting / Finance are also welcome to apply
• Good Accounting knowledge is a must
• People-oriented, proactive, and communicative
• Good analytical and problem-solving skills
• Good personality
• Customer-oriented and cool-tempered

What You Will Get:

1. Competitive salary + daily allowance.
2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary + flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours and remote work culture with free co-working space services.
6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Strategic office location, accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to take part in growing Indonesia's no. 1 SaaS company

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ athttps://bit.ly/FAQMekariRecruitment [ENG] orhttps://bit.ly/FAQRekrutmenMekari [INA] to find the answers to commonly-asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!