Customer Support Executive

Terumo Asia Pacific; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A global medical device company is seeking a candidate to coordinate administration support in the Sales & Marketing Department. The role involves handling the E-Catalogue System, processing purchase orders, and maintaining communication with distributors and customers. Ideal candidates should hold a degree in relevant fields and possess at least 3 years of experience, with proficiency in Microsoft Excel and strong communication skills. This position is based in Jakarta, Indonesia.

Qualifications

• Minimum 3 years of experience in a similar position.
• Fresh graduates eager to learn and grow are welcomed.
• Experience with E-Catalogue is highly preferred.

Responsibilities

• Process PO on E-Catalogue system.
• Communicate with distributors regarding E-Catalogue PO.
• Receive and respond to customer complaints about E-Catalogue PO.
• Provide monthly updates regarding E-Catalogue data sales.
• Support sales and marketing teams' activities.

Skills

Detail oriented

Strong problem solving

Critical thinking

Proficient in Microsoft Excel

Fluent in English

Good communication skills

Computer literate

Familiarity with simple data analysis

Education

Diploma or bachelor's degree in business, economics, healthcare, or data science

Job description

About the Company

As a global medical device company originating from Japan, we pursue reliable quality and technology to contribute to healthcare in more than 160 countries and regions around the globe. We promise to walk alongside healthcare professionals to continue to make great contribution to society, now and into the future.

Summary of the Role

Coordinate’s activities of administration support in Sales and Marketing Department to support all operational activity of Sales and Marketing Department in E-Catalogue System by handling renewal & new products registration in LKPP/MOH under supervision of Business Unit Manager TIS & CV.

Key Functions / Responsibilities

• Processing PO on E-Catalogue system by LKPP (coordination with Sales & Marketing Team and distributor as well, from receipt of order until issued final PO)
• Communicate and coordinate with all distributors regarding E-Catalogue PO
• Giving response and communicate with all customers regarding E-Catalogue PO, after confirmation with distributors
• Receive customers complaints regarding their e catalogue PO
• Give monthly report to BU Manager & Workplace Experience Manager and respective Manager about updates to E-Catalogue data sales
• Update E-catalogue customer database
• Provide any documents needed by business to support activity negotiation with LKPP/MOH when renewal & new products listing; cooperate with Logistic & RA/GA Team
• Support sales team and marketing team for their activity (travel arrangement & transportation/ taxi arrangement for Upcountry)
• Provide updated information on a daily basis regarding E-catalogue PO to PTTI Sales Team and distributor
• Any other ad-hoc projects and duties as assigned from Head of Dept. / Management
• Follow PTTI Rules and Regulation

Education & Experience

• Diploma’s / bachelor degree from reputable university, preferably from business, economic, healthcare, or data science related
• Minimum 3 years’ experience in the same position. Fresh graduates who are eager to learn and grow are also welcomed to apply
• Experience with E-Catalogue would be highly preferred
• Detail oriented – strong problem solving and critical thinking skill
• Proficient in Microsoft Excel
• Fluent in English, both written and oral
• Good communication skills – excellent verbal and written communication skill
• Computer literate
• Experience or familiarity with simple data analysis will be considered an advantage

Note to External Recruitment Agencies

Terumo does not recognize candidate submissions from any recruitment agencies and will not be responsible for payment of any recruitment fees due to the hiring of candidates whose resumes were submitted to Terumo employees or offices without the recruiting team's acknowledgement.