Customer Support (Entry Level) - Telecommunications/Computer Science

ClearWeb; Jakarta Barat; On-site; IDR 333.722.000 - 500.585.000; Full time

Job summary

A leading telecommunications company in Jakarta Barat is seeking a highly motivated Customer Support Engineer. This entry-level position is ideal for recent graduates in Telecommunications or Computer Science. Responsibilities include providing technical support, conducting training sessions, and assisting in product demonstrations. Candidates should have strong communication skills in English and Bahasa Indonesia, with a command of technical concepts. The role offers exposure to cutting-edge technologies and opportunities for growth.

Benefits

Training and mentorship

Opportunity for career growth

Qualifications

• 1-3 years of experience in a technical, customer-facing role.
• Excellent command of both English and Bahasa Indonesia.
• Eager to learn new technologies and work in a dynamic environment.

Responsibilities

• Provide first-line technical support for advanced communication systems.
• Conduct training sessions and live demos for customers.
• Assist in product demonstrations and system setup.

Skills

Technical support

Presentation skills

Interpersonal skills

Communication in English

Communication in Bahasa Indonesia

Education

Bachelor’s degree in Telecommunications, Computer Science, or related field

Tools

Basic understanding of computer networks

Job description

Customer Support (Entry Level) - Telecommunications/Computer Science

Customer Support Engineer (Entry Level) – Telecommunications / Computer Science

About the Role

We are looking for a highly motivated and articulate Customer Support Engineer to join our team to suppor advanced digital communication and cybersecurity systems used by government organizations.

This position is ideal for a recent graduate in Telecommunications, Computer Science, or related engineering fields, who enjoys working with cutting-edge technology and communicating clearly with clients.
The successful candidate will have excellent command of both English and Bahasa Indonesia, strong presentation and public-speaking skills, and the confidence to represent our technology in front of professional audiences.

Key Responsibilities

Provide first-line technical support for advanced communication and data systems.

Conduct training sessions and live demos for customers.

Assist in product demonstrations, customer presentations, and basic system setup and troubleshooting.

Communicate in clear, professional English and Bahasa—both written and spoken.

Help prepare technical documentation, reports, and user guides in English and Bahasa.

Coordinate with engineering and sales teams to follow up on client requests.

Requirements

Bachelor’s degree in Telecommunications, Computer Science, Information Technology, or a related field.

1-3 years of experience in a technical, customer-facing or support engineering role.

Excellent command of English (spoken and written). CV must specify TOEFL score or equivalent.

Strong presentation and interpersonal skills.

Eagerness to learn new technologies and work in a dynamic environment.

Basic understanding of computer networks (IP, Wi-Fi, cellular) or system configuration is an advantage.

Fresh graduates are encouraged to apply.

Preferred Attributes

Clear communication and professional demeanor.

Confidence when presenting to senior audiences.

Detail-oriented, organized, and proactive in problem-solving.

What We Offer

Exposure to cutting-edge telecommunications and cyber technologies.

Training and mentorship by experienced engineers.

Opportunity for career growth in international technology projects.

A collaborative, fast-paced environment with real responsibility.