CUSTOMER SUPPORT ADMINISTRATION

PT Horiba Indonesia; Tangerang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading analytical technology company in Tangerang is seeking a Customer Support/Service Administrator. This role involves handling distributor inquiries across various platforms, managing orders, and maintaining customer records. Ideal candidates should hold a Bachelor’s degree in Business Administration, possess advanced Office skills, and have at least 2 years of experience in customer service. Proficiency in English is mandatory. Join us to help enhance service quality and innovation. Maximum age of candidates is 30 years.

Qualifications

• University graduate with a bachelor’s degree in Business Administration or Management.
• 2 years’ experience as Customer Support/Service Administration in a trading company.
• Maximum age 30 years old.

Responsibilities

• Handle distributor inquiries through email, phone, chat, and social media.
• Manage and process distributor orders accurately.
• Maintain detailed records of distributor interactions and transactions.
• Prepare reports on customer satisfaction metrics.
• Coordinate with Supply Chain PIC for forecast accuracy.

Skills

Advanced skills in Microsoft Office (Excel, Word, PowerPoint)

Proficiency in English

Good problem-solving abilities

Analytical skills

Time management

Excellent interpersonal relations

Communication skills

Attention to detail and accuracy

Education

Bachelor’s degree in Business Administration / Management

Tools

ERP program

Job description

HORIBA Ltd, Japan, is a global leader in advanced analytical and measurement technology that has set high quality and performance standards across a wide range of fields. HORIBA Indonesia is established to provide better service to its channel partners and users in Indonesia. We have an exciting new opportunity for the following position. At HORIBA, we believe in dreams and hopes together with the marvels of technology to create the future. We invited you to “Explore the Future” with us.

Responsibilities

• Handling distributor inquiries through various channels (email, phone, chat, social media)
• Managing and processing distributor orders accurately in the system for every transaction
• Handling distributor or customer complaints and giving feedback to resolve issues
• Maintaining detailed records of distributor interactions, transactions, comments and complaints in the CRM system
• Ensuring data accuracy and compliance with company policies
• Escalating complex customer issues to management
• Tracking customer feedback and suggestions for improvement
• Preparing reports on customer satisfaction metrics
• Identifying trends in customer needs and developing solutions
• Running weekly, bi‑weekly and monthly sales reports
• Coordinating with Supply Chain PIC to maintain forecast accuracy for stock of all segments
• Checking PO and supporting document details to match customer requests and company requirements
• Verifying PO for product descriptions, quantities, pricing and terms against quotations and agreements
• Proactively reminding customers to submit POs in a timely manner to prevent order processing delays
• Maintaining customer and order databases, updating contact, payment terms and product information
• Coordinating with engineers and supply chain to ensure all installation‑related supporting items are available ahead of the scheduled installation date
• Assisting in creating checklists and documentation for installation readiness

Requirements

• University graduate with a bachelor’s degree in Business Administration / Management
• 2 years’ experience as Customer Support/Service Administration in a trading company
• Advanced skills in Microsoft Office (Excel, Word, PowerPoint)
• Preferably experience using an ERP program – minimum beginner level
• Proficiency in English (mandatory)
• Good problem‑solving abilities, analytical skills and time management
• Excellent interpersonal relations and communication skills
• Attention to detail and accuracy
• Maximum age 30 years old
• Preferably domicile in the Tangerang area