Customer Success Specialist - APAC

InEvent; Pontianak; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global tech company is looking for a Customer Success Specialist to enhance client experience in the APAC region. The successful candidate will support clients through various communication channels, meet performance KPIs, and become an expert in the company’s product. Candidates must have exceptional communication skills and a passion for customer service. This is a full-time remote position located in Kalimantan Barat, Indonesia.

Benefits

Global Health Insurance

Paid Time Off (PTO)

Language Learning Programs

Annual Summits

Monthly Lunch days and activities

Challenges and Games with Prizes

Birthday and Work Anniversary Gifts

Qualifications

• Fluent English to communicate with customers.
• Experience with Customer Success or similar roles.
• Experience in a SaaS or tech company.

Responsibilities

• Support clients via chat, emails, and calls.
• Meet Customer Success KPIs on all queries.
• Identify issues and report them to the development team.
• Continuously learn about tech and platform updates.
• Test and improve performance using the platform.
• Become a subject matter expert on InEvent products.

Skills

Outstanding communication skills

Empathy

Fluency in English

Flexibility

Adaptability

Resilience to learn continuously

Job description

About Inevent

InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c‑level suite and robust operational tools for analysts and managers.

Who We Are

InEvent is a remote event tech company with InEventers in over 13 different countries, speaking together more than 27 different languages. We are a global team. InEventers are a unique team, with a shared Vision of growth and Values. We allow you to be yourself, and we encourage open communication. The most important thing here is not your experience, but your curiosity and passion to learn and grow with us!

CUSTOMER SUCCESS SPECIALIST APAC REGION

We look for people who are passionate about customer experience and nurturing relations! Your daily goal will be to WOW InEvent's users with your guidance and support, always staying connected with your team. Your experience is not the most important factor here, but your will to learn and make it happen!

Responsibilities

• Support InEvent clients via chat support, emails, and virtual calls with high energy and active listening.
• Meet CS KPIs of response time, average handling time, and Customer Satisfaction (CSAT) on all queries.
• Identify issues with customers, investigate queries and report issues and/or potential improvements to InEvent's development team.
• Learn continuously about tech and platform updates.
• Work with team members to test and improve performance using the platform.
• Become a subject matter expert (SME) on the InEvent product.

PRE-REQUISITES

• Fluent English to communicate in writing and voice with customers around the world.
• Fluency in other languages is a plus.
• Experience with Customer Success or similar.
• Experience in a SaaS or tech company.
• Outstanding communication skills and empathy.
• Flexibility and adaptability to service multicultural customers.
• Very (very) resilient to learn continuously in a startup!

PERKS

• Global Health Insurance, including $0 deductible and outpatient.
• Paid Time Off (PTO).
• Language Learning Programs.
• Annual Summits.
• Monthly Lunch days and activities.
• Monthly/Quarterly Challenges and Games with Prizes.
• Birthday Gift and Work Anniversary Gifts.

CONTRACT

This is a Permanent, Full-time position (40h per week), with an Independent Contractor status.

If you think this position is for you, bring along your personal notebook (Mac or Windows) and a mobile device (iOS or Android), and come work with us!

#Inspiration - To learn more about us and our values visit us here.