Customer Success Manager, PerfectScale by DoiT - CT / MT

DoiT International; Indonesia; Remote; IDR 1.169.004.000 - 1.503.007.000; Full time

Job summary

A leading technology firm is seeking a Customer Success Manager to enhance customer relationships in a fully remote role. You will be pivotal in ensuring customer satisfaction and driving product adoption. Ideal candidates have 3+ years in customer success or account management, strong interpersonal skills, and a data-driven approach. Join a dynamic team with a focus on innovation and customer-centric values.

Benefits

Unlimited PTO

Flexible Working Options

Professional Development Stipend

Qualifications

• 3+ years of customer success, account management, consulting, or software sales experience.
• Strong organizational skills leveraging modern sales tools.
• Ability to interact with enterprise customer teams at various levels.

Responsibilities

• Gain a comprehensive understanding of the customer experience.
• Manage a portfolio of customers by fostering relationships across diverse stakeholders.
• Ensure customers achieve their objectives and guide them through pivotal moments.

Skills

Customer success

Technical consultation

Account management

Data-driven approach

Interpersonal skills

Fluent in English

Job description

Customer Success Manager, PerfectScale by DoiT - CT / MT

Remote US West

Location

We are looking to hire a Customer Success Manager located in Central or Mountain Time zones. This is a fully remote opportunity.

Who We Are

DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production. Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.

With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.

About DoiT's PerfectScale Platform

DoiT offers PerfectScale, a pioneering Kubernetes optimization and management solution that empowers DevOps, SRE, and Platform Engineering teams to optimize cloud performance while minimizing costs. We combine advanced AI technology with SME-human expertise to help organizations achieve peak Kubernetes efficiency.

The solution delivers a seamless onboarding experience, an intuitive UI, and a powerful autonomous optimization engine that ensures Kubernetes environments run efficiently with minimal human intervention.

The Opportunity

As a Customer Success Manager, you will partner with our Account Executive, Solutions Engineering team and R&D to deliver value across the entire customer journey. You will be responsible for Technical Validation and POCs in the Sales Process while integrating the deals that you sell and supporting those customers throughout their entire customer journey. You will act as an expert on the best possible implementation experience for our customers. You will own the process from end to end and drive enhancements and best practices to ensure long‑term scalability and efficiency.

We are looking for someone who loves to get technical with customers and solve challenging requests while ensuring customers see value and successful implementation. If you are looking to be on the cutting edge of innovation in B2B SaaS, this is a role for you.

Responsibilities

• Gain a comprehensive understanding of the customer experience, prioritizing customer needs and adapting the journey as necessary.
• Build expertise in our technology to establish customer success best practices (e.g., defining processes, preparing presentations, generating reports, etc.).
• Manage a portfolio of customers by fostering relationships across diverse stakeholders, supporting teams to promote adoption, retention, and minimizing risks within their organizations.
• Cultivate connections at various organizational levels, including Executive Sponsors, decision‑makers, and key influencers.
• Plan quarterly business reviews and conduct internal account assessments to identify risks and opportunities at least two quarters in advance.
• Collaborate with customers to create tailored Success Plans and lead effective Business Reviews to understand their business goals, key outcomes, and success metrics.
• Ensure customers achieve their objectives, guiding them through pivotal moments in their journey and demonstrating success through product adoption.
• Act as the customer’s advocate internally, working with cross‑functional teams to drive successful implementation, adoption, growth, and renewals.
• Support internal operations as needed – updating customer records, reconciling billing for finance, and refining playbooks.

Qualifications

• 3+ years of customer success, account management, consulting, or software sales experience
• Self‑Starter Mentality: Thrive in a fast‑paced, high‑growth environment with the ability to work autonomously and close deals independently.
• Hunter Mindset: Demonstrated ability to acquire new leads and strategically close deals, collaborating effectively with internal and external teams to meet targets.
• Data‑Driven & Organized: Strong organizational skills with the ability to leverage modern sales tools to identify and target the right prospects at the right time.
• Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail.
• Experience discovering key goals and steering customer stakeholders with Success Plans
• Ability to interact with enterprise customer teams at various levels of technical and non‑technical depth, and across multiple levels from end user through C‑level stakeholders
• Experience working with cross‑functional teams and communicating common customer behaviors to the sales, marketing, and product teams.
• Ability to create compelling business cases that address the customer’s pain points and drive sales.
• Fluent in English with excellent verbal and written skills.
• Team Player: Excellent communication and interpersonal skills, with a collaborative approach that contributes positively to a team‑focused environment.
• Integrity: We value honesty and transparency. If you’re committed to putting the customer’s best interests at the heart of your work, you’ll fit right in at PerfectScale.

Bonus Points

• Additional languages
• Familiarity with Kubernetes, DevOps practices, and cloud‑native technologies is a significant advantage.

Benefits

• Unlimited PTO
• Flexible Working Options
• Professional Development Stipend
• Many Do’ers, One Team