Customer Success Manager

SoftwareONE; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A global software solutions provider is seeking a Customer Success Manager to drive value through strong customer relationships and proactive engagement. You will serve as a primary contact for your assigned customers, ensuring seamless onboarding and adoption. Strong understanding of software licensing is preferred. This role offers the chance to make an impact in a dynamic environment, with opportunities for professional growth.

Qualifications

• Experience in customer success, account management, or software licensing roles.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Customer‑focused, proactive, and results‑oriented approach.

Responsibilities

• Serve as the main contact for assigned customers, ensuring seamless onboarding.
• Build and maintain strong relationships with key stakeholders.
• Monitor customer health metrics and address risks to retention.
• Drive customer engagement through check‑ins and business reviews.
• Manage software licensing agreements and ensure compliance.

Skills

Customer success experience

Understanding of software licensing models

Excellent communication skills

Interpersonal skills

Problem-solving skills

Proficiency in CRM tools

Tools

CRM management tools

Licensing management tools

Job description

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world‑class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose‑driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

Are you passionate about building strong customer relationships and driving value through proactive engagement?

Do you thrive in a fast‑paced environment, ensuring customers achieve their goals and maximize their investment?

Are you ready to be the trusted advisor who guides customers through software licensing and optimization?

Join our customer success team, where you’ll collaborate with sales, support, and product experts to deliver seamless onboarding, adoption, and ongoing value for our clients. You’ll play a key role in ensuring customer satisfaction and success.

As a Customer Success Manager, you will serve as the primary point of contact for assigned customers, ensuring a smooth onboarding and adoption experience. You will proactively engage with stakeholders, monitor customer health, and manage software licensing processes to ensure compliance, optimization, and value realization.

Key Responsibilities

• Serve as the main contact for assigned customers, ensuring seamless onboarding and adoption.
• Build and maintain strong relationships with key stakeholders, aligning solutions to business goals.
• Monitor customer health metrics and proactively address risks to retention or satisfaction.
• Drive customer engagement through regular check‑ins, business reviews, and strategic planning.
• Collaborate with internal teams to resolve customer issues and advocate for customer needs.
• Manage software licensing agreements, renewals, and compliance for customers.
• Provide guidance on licensing models, product use rights, and optimization strategies.
• Ensure accurate and timely processing of licensing transactions and documentation.
• Stay current with licensing policies, product changes, and industry best practices.
• Support sales and procurement teams with licensing‑related insights and recommendations.

What we need to see from you

• Experience in customer success, account management, or software licensing roles.
• Strong understanding of software licensing models (Microsoft preferred).
• Excellent communication, interpersonal, and problem‑solving skills.
• Proficiency in CRM and licensing management tools.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Customer‑focused, proactive, and results‑oriented approach.

Job Function

Sales

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [e-mail]. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision‑making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.