Customer Success Executive

Pt Eezee Technologies Indonesia; Batam; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A fast-growing B2B company is seeking a Customer Success representative in Batam. The role involves handling customer queries, updating clients on stock and logistics, and collaborating with sales teams. Ideal candidates have 1-2 years of experience in customer success and are eager to grow in a dynamic environment. Apply now to join a team that values hard work and results.

Benefits

Promotions and pay increments

Stock options for high performers

Qualifications

• At least 1-2 years of experience in Customer Success.
• Experience in Outsourced Procurement/Sourcing/B2B is preferred.
• Experience in supporting sales teams in revenue generation.

Responsibilities

• Handle all customer queries via Calls, Email & Chat.
• Update customers on stock availability and logistic arrangements.
• Collaborate with Sales Team for onboarding of Enterprise accounts.
• Build relationships with customers and uphold service standards.

Skills

Customer Success

Active Listening

Problem-Solving

Collaboration

Job description

Key Responsibilites :

Responsible to handle all customer queries from all engagement channels (Calls, Email & Chat)

Ensuring customer enquiries are addressed in a timely manner in the areas of:

Pushing timely quotations through Eezee system (QnF; liaising with Sourcing and Order Management Team)

Updating customers on stock availability

Updating customers on logistic arrangements

Claim, exchange & refund

Working with Sales Team (BD) to ensure a seamless onboarding of Enterprise accounts

Gain deep familiarity with Key and SML account requirements in collaboration with the

Buyer and Account Management team

Regular purchase cycles – trigger re-stock notifications and monitoring orders on Industry categorization by collaborating with BD or Seller Team

Product requirements and criteria

Understanding customer needs through active listening and need-based questions

Uphold customer service standards by being Eezee's champion on:

Voice procedures

Being a partner to our clients, we represent client's needs and requirements

Building a relationship with our customers

Collaborating with Seller, Operations and PIMS (Product Category) teams to ensure a consistent tracking of key data points for reporting

Have a deep understanding of Customer SLAs targets and meeting department requirements in a collaborative manner

Requirements :

At least 1-2 years of experience in Customer Success is a must

Experience in Outsourced Procurement/Sourcing/B2B is highly preferred

Experience in supporting commercial/sales team in revenue generation

Industrial savvy is highly preferred

Willing to relocate to Batam

At Eezee, we recognize effort geared towards producing results. High performers can get promotions, pay increments, and stock options as part of regular review.

Work Culture at Eezee

Eezee's a fast-growing Singaporean company in the B2B space. Who are we looking for? We're looking for someone that's ambitious, driven, and ready to work hard. If you're looking for comfort and routine at a 9-6 job, this isn't for you. Our team are made up of people who are prepared to work fast, break rules, and deliver results. We're like no other company out there. If you think you've got what it takes, apply now.

Your Work Experience

Send us a one-minute video. Tell us about yourself, tell us about why you think you can fit, tell us about why you can perform.

Your Education

At Eezee, we believe education goes beyond that certificate. Curiosity is one of our core values. What's learning to you? We want to know what you've done to learn the skills needed to perform at this job.

Your Cover Letter

At Eezee, we believe in communication. Tell us something about yourself that's not going to be on your CV. Tell us your story. If you put in the effort, we promise to read every cover letter.