Customer Service Walk In

Sinergi Performa Cipta; Makassar; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading service provider in Makassar is looking for a Customer Service Representative. The ideal candidate will assist consumers and partners with product inquiries, manage service disputes, and provide excellent support. Applicants should have a D3/S1 degree, be proficient in Bahasa, and possess up to 2 years of experience in customer service or sales. This is a 6-month contract position.

Qualifications

• Minimum D3/S1 in any major with GPA of 2.75.
• Experience in customer service and sales area.
• Ability to type 50 words per minute with 90% accuracy.
• Fresh graduates or those with a maximum of 2 years in a similar position.

Responsibilities

• Guide consumers and partners in using products.
• Manage service inquiries and disputes.
• Provide excellent customer service to consumers and partners.
• Support various projects including registration and sales transactions.

Skills

Communication in Bahasa

Customer service experience

Sales experience

Typing skills (WPM 50, 90% accuracy)

Sense of empathy

Attention to detail

Adaptability to change

Education

D3/S1 any major with GPA 2.75

Job description

About the Assignment

• Guide our consumer and partners in using our products
• Manage service enquiries and disputes arising from our consumer and partners
• Provide excellent customer service to our consumer and partners base
• Maintain good relationships and community building efforts with our consumer and partners
• Support projects from all verticals including registration, acquisition, sales transaction, and conduct training

The Core Objectives

Educate consumers and partners on our products, promotional campaigns, as well as troubleshooting when they have difficulties.

To resolve consumers and partners problems quickly and effectively with empathy and care.

Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc).

Essential Experience / Criteria (Mandatory)

• Min D3/S1 any major With GPA 2,75
• Clear Articulation and good communication in Bahasa
• Experience in customer service area
• Experience in sales area
• Typing skill with WPM 50 & Accuracy 90%
• Sense Of Empathy
• Vaccinated min 2 Dose
• Energetic and agile
• Min. Fresh graduate and max 2 years in the same position (entry level)
• Attention to detail
• Adaptive with dynamic changes

Desirable Experience / Criteria (Preferred)

Able to speak English with minimum passive communication

Job Type

Contract

Contract length: 6 months

Language

• English (Preferred)
• Mandarin (Preferred)