Customer Service Team Lead

ADI Resourcing; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading IT services provider is seeking an experienced Customer Service Team Lead in Yogyakarta. The role involves managing a team of representatives to ensure customer satisfaction and resolve issues. Applicants must have skills in customer support, international voice processes, and team management, with at least a year of leadership experience. A bachelor's degree in a related field is preferred. The position offers a competitive salary of up to 5,800,000 IDR and requires flexibility to work in shifts.

Qualifications

• Experience as CS Team Leader (minimum 1 year).
• Willing to work in shifts including night shift.

Responsibilities

• Responsible for managing a team of customer service representatives.
• Ensure customer satisfaction and resolve customer issues.

Skills

Customer satisfaction and customer support skills

International voice process experience

Customer service management and communication skills

Excellent interpersonal and leadership skills

Ability to manage a team and handle customer escalations

Experience in a customer service or call center environment

Education

Bachelor's degree in business or related field

Job description

Overview

Customer Service Team Lead (CS/BPO) – English B2 Level – Yogyakarta

About the job

FULLTIME JOB OPPORTUNITY — Mid March joiners only or Immediate joiners. About the client: Industry IT Services and IT Consulting. Company size: 10,001+ employees. Headquarters: Newark, California. Specialties: Renewals Management, Technical Support, Customer Care, Cross Channel Media, Sales and Marketing, Outsourcing, and Call Centers. US$ 2.1B.

Role: Customer Service Team Lead (Excellent English – B2 Level). Location: Yogyakarta, Indonesia.

Role requirements

Important:

• Experience as CS Team Leader (minimum 1 year).
• Willing to work in shifts including night shift.
• Maximum budget: 5,800,000 IDR.

Role Description

This is a full-time on-site role as Customer Service Team Lead. The Customer Service Team Lead will be responsible for managing a team of customer service representatives, ensuring customer satisfaction, and resolving customer issues while maintaining a professional and positive environment.

Qualifications

• Customer satisfaction and customer support skills.
• Must have international voice process experience.
• Customer service management and communication skills.
• Excellent interpersonal and leadership skills.
• Ability to manage a team and handle customer escalations.
• Experience in a customer service or call center environment.
• Bachelor's degree in business or related field is preferred.

How to apply

To apply, kindly share your resume to: [e-mail]

• Line ID: nikita5577
• WhatsApp: [phone]